unithosting.net - down for 3 days

[overload]

I just had an account with them and they are now down for 3 days, I can not even get my database back and ask for money back. they are worst host I ever had.

no need to stay away, their main site is down anyway.

I was just asking if there are other clients like me and
how can we get our money back - they had 30 money back
guarantee

[mega-hosting]

My review about 1 week ago

http://hosthideout.com/showthread.php?s=&threadid=8620

Hello

I have been around many reseller companies over the last 7 months. Unithosting.net was one of these. For the first Month everything went perfect, hardly any outages. The last 2 month tho has been dreadful. One time in February the server was down almost 3 days "over the weekend" This month the server has suffered over 30 outages, and as I currently right this review, the server has been down for nearly 10 Hours

edit "main site down for 3 days"

After the 3 day outage. We received a massages saying a refund will be made. Nearly 2 months later still no refund

[overload]

all my sites with them are down since friday

[eaglegfx]

Same problem here...and this is my second week with this company after switching from another one who had similar problems. Not good, not good at all...

Furthermore, I am not able to contact them at all! They have not been on MSN at all in the past three days and the only email address they have is on-server so you know they can't check that since they are down as well...I did a little detective work on the web and here is what I found:

The Los Angeles address they list in a lot of server sites appears to not exist or to be typed in incorrectly. The Los Angeles phone number they provide appears to actually be an Australian phone number and their PayPal account says "Non-US"

I checked, and only server 1 and server 15 are down, both of which are hosted at The Planet. So it appears to be not a total wipe out, so why haven't they contacted their customers telling them what is going on?

Another thing that is weird is that even though their server is down, their SiteUptime report says 0 outages: http://siteuptime.com/prem_statistics.php?Id=10785 while my report says 5 outages: http://siteuptime.com/prem_statistics.php?Id=12729&UserId=5178

I hate to have to switch hosting providers yet again in the same month but I am getting at the end of my rope and losing money and soon maybe clients...

They looked like such a great company to be with even looking at their forums...but maybe I was wrong. At least I didn't purchase one year of hosting...

:confused: :confused: :confused: :confused: :confused:

[eaglegfx]

Originally posted by xgravity:

<<ADMIN NOTE: This post was removed due to advertising.>>

Hi,

I am strongly considering doing so, but I would not be able to unless everything can be copied over from the host, and I mean EVERYTHING. MySQL databases, files, email accounts, etc. Also, any unfetched mail in those accounts as well...

However, as far as I know, you can't do this as long as the server is down right? The reason I need this is that I am sure some of my clients have stuff they do not have backed up and I would need to do this seamlessly.

If this is possible to do with the server down, which I highly doubt, please let me know and I may consider it...

Thanks!

[HostHell]

Yeah,
It is easily possible. You can export your my sql database via phpmyadmin and you can download everything via ftp, then upload it to the new server.

<<ADMIN NOTE: Portions of this post were removed and/or edited due to advertising.>>

[Chicken]

eaglegfx, you can try reaching them through the board as well...

Click here to email UnitHosting (http://www.hosthideout.com/member.php?&action=mailform&userid=1475)
Send UnitHosting a Private Message! (http://www.hosthideout.com/private.php?&action=newmessage&userid=1475)

[mega-hosting]

Use the Option "Copy an account from another server with account password" This saves the client allot of trouble

You can export your my sql database via phpmyadmin and you can download everything via ftp, then upload it to the new server

Hopefully he hasn’t got 10GIG worth of files, or this may take some time

[mega-hosting]

eaglegfx, you can try reaching them through the board as well...

That's true. I have seen them hanging around the forums today. For some reason their seem to be avoiding, replying to these threads

[eaglegfx]

Originally posted by Chicken:

eaglegfx, you can try reaching them through the board as well...

Click here to email UnitHosting (http://www.hosthideout.com/member.php?&action=mailform&userid=1475)
Send UnitHosting a Private Message! (http://www.hosthideout.com/private.php?&action=newmessage&userid=1475)

I sent them a private message at least once. And have also sent them email. I wouldn't be as upset if they would at least respond and let me know what is going on! :mad:

[eaglegfx]

Originally posted by mega-hosting:
Use the Option "Copy an account from another server with account password" This saves the client allot of trouble

Yeah, I know how to switch the sites over via cPanel, my question was just is this possible to do when the site is down?

Originally posted by mega-hosting:
Hopefully he hasn’t got 10GIG worth of files, or this may take some time

Yeah, especially with my crappy 56k :rolleyes:

[eaglegfx]

Hmm...I just did a traceroute to my IP address and here is what I came up with:

traceroute to 69.93.171.1 (69.93.171.1), 30 hops max, 40 byte packets
1 10.0.2.1 (10.0.2.1) 48.328 ms 11.79 ms 17.501 ms
2 sdn-ap-003ilchic100f.dialsprint.net (63.184.158.10) 185.645 ms 138.75 ms 139.391 ms
3 63.184.158.17 (63.184.158.17) 124.42 ms 63.184.158.1 (63.184.158.1) 149.595 ms 63.184.158.17 (63.184.158.17) 156.802 ms
4 * * *
5 * * *
6 sl-bb22-fw-10-2.sprintlink.net (144.232.18.122) 163.163 ms 165.821 ms 144.232.8.54 (144.232.8.54) 147.082 ms
7 sl-bb20-fw-15-0.sprintlink.net (144.232.11.226) 168.405 ms sl-bb20-fw-14-0.sprintlink.net (144.232.11.217) 168.063 ms sl-bb20-fw-15-0.sprintlink.net (144.232.11.226) 182.413 ms
8 sl-st21-dal-1-0.sprintlink.net (144.232.20.17) 148.337 ms 176.995 ms 147.368 ms
9 144.232.29.97 (144.232.29.97) 174.964 ms 151.667 ms 143.738 ms
10 sl-theplanet-2-0.sprintlink.net (144.228.250.126) 164.335 ms 155.595 ms 154.096 ms
11 dsr1-v1.dllstx2.theplanet.com (12.96.160.9) 162.469 ms 138.44 ms 139.551 ms
12 * * *
13 * * *
14 * * *
15 * * *
16 * * *
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21 * * *
22 * * *
23 * * *
24 * * *
25 * * *
26 * * *
27 * * *
28 * * *
29 * * *
30 * * *

So does this mean that it is actually a problem at the planet and not uh? Or is it actually oposite? :confused:

[mrbshouse]

Hey Ya'll,

I'm with them too but on SV14 hosting out of he.com in fremont ca. I asked Unithosting before signing with thme where they were located and they claimed Los Angeles...I simply took them at their word.

The only outage that I have had this month came at the hand of a user that was rebooting the server to instal something or other??!@@

I know that they use about 4 data centers>>the planet, HE.com and who else? Is this a planet account issue? UNITHOSTING chime in any time now so that we know what's going on...

B;-)ing,

Mrbshouse
Accenthost.com

[manosk]

Hi i found some info
66.79.167.209
Propably the new unithosting home site!
And i found that he change the nameservers in the unithosting.net
I search and posting again..thanks..

[eaglegfx]

Originally posted by manosk:

Hi i found some info
66.79.167.209
Propably the new unithosting home site!
And i found that he change the nameservers in the unithosting.net
I search and posting again..thanks..

Good detective work...maybe this means that they are almost done fixing the problem? If you find the new IP address for SV15 let me know...

[mrbshouse]

seems that this may be a data center change from the planet to managed who has a much lowwer price point. Managed was not listed on their previous listing of servers within their network. The previous list shows

theplanet.com
exchange
he.com
gnax.net
vdi.net

Managed is listed as the domain for the ip 66.79.167.209 Can anyone on gnax,vdi or exchange verify service? Is there anyone on a planet server that still has service?

I was getting real nervous till you found that info Manosk, BTW how did you find that for those of use that have inquireing minds?

B;-)ing

B

Also the site at this time is just the basic info the forums and support are not available.

[eaglegfx]

Everything is back up...finally! Grrrrr....

[overload]

they are back, too late cause I left them. I got my money back though

[UnitHosting]

UnitHosting.net was hosted on the same server as AlstraSoft.com

AlstraSoft.com was having CopyRight Issue related E-Friends software. ThePlanet.com had to unplug SV15 to avoid any lawsuit from Tribes.net (E-Friends).

We've emailed you with lengthy explainations. Only SV15 server was affected.

[mega-hosting]

During this time, your clients would have appreciated a quick post via Host-Hideout or WHT, informing them about the problem

[TheNetway]

Well to illiminate all of it, just go to another host when they come back up if the problem is still consistant

[NVisionHost]

Yeah, make sure you backup your files right away incase the problem occurs again soon.

[UnitHosting]

Hi NVisionHost,

Your first post is really supportive.

[xgravity]

Every host has its problems and many hosts like unithosting work hard at rectifying the situation. I have had problems in the past..luckily, my customers are very loyal and are patient and understand that sh*t happens. good luck unit in fixing things.

[NVisionHost]

Originally posted by UnitHosting:

Hi NVisionHost,

Your first post is really supportive.

Your welcome. It's always good to carry back-ups incase server failures happen. Some hosts, have problems that occur and can't get word out at times. Things do happen, so you should never jump to conclusions :) But once everything is fixed - :banana: