Hivelocity.net

[ckelsoe]

Has anyone used Hivelocity.net? What is your experience? How responsive is their support?

Thanks for the feedback.

[RiderMayBail]

I am not sure how much help this will be, but it may of some use to you.

I have a somewhat large community hosted by a reseller for Hivelocity. The site has been going quite well since 2001, with very minimal problems. About 6 weeks ago we began to have some problems with the site being completely unavailable for hours on end, each Saturday for 3 weeks straight for about 6-8 hours each. Once those problems were sorted out (whatever they were) the site is going well once again. The only problems we are having are caused by the fact that we are simply outgrowing our shared hosting situation.

Like I said, it may not be of much use to you, but it may give you a bit of indication as to the type of network/equipment stability they have had.

[jmweb]

going by RiderMayBail's comments on the downtime they have had I would suggest not choosing them as your host.

[Greg]

they seem to have been going well for a few years now - so they probably aren't going to dissappear on you are they, i'd give them a try, or see if they have a free trial.

[Hivelocity]

Sorry to interupt. I cannot sit idle if I know a client is having a problem.

I am certain we can resolve the issues RiderMayBail is having. Hivelocity prides itself on providing the best support in the business. I would estimate 95% of our clients are web designers, gamers or programmers. We understand if there is a problem with a customer's account it affects not just one person but many businesses. We take that very seriously. We would like to get RideMayBail's problem resolved.

[wyattde]

I have been with Hivelocity for the past 16 months on 2 dedicated servers and in that time they have been completely down for an extremely long time period on three occasions for what they claim is a fire/explosion in the building where they are housed causing them to loose power. While these claimed fires/explosions did not affect their offices, it does show the holes in their backup plans. In addition to these major outages in the past 16 months, there have been numerous other outages, but these major ones defintely show the holes in there data center operations. As they claim to have backup generators, but it seems that everytime there is a power problem, they cannot use their backup generators (Makes them useless as a power backup method), nor does anyone answer their phones at these times. We lost an entire 26 hours right before Christmas with one of their outages, another 22 hours in the summer, and again today we have been down since 8 am today with no info being provided by Hivelocity and no one answering their phones. I will tell you that it is extremely frustrating to deal with a company that ignores their customers when there is a problem, appearing to much prefer to bury their heads in the sand and hope it goes away.

In fact, during a prolonged outage period, once their site finally comes up (not yours)and you can access them via chat, they will end the chat sessions instead of answering questions. While I am writing this I have been trying to get answers and their support person identified as SANDY B., ends our chat session each time I ask my first question as well as another support person Vick R. just not answering a question period just leaving you out there. I will say that they have one extremely outstanding technical support person if you are lucky enough to get him and that is Jay, he seems to be the only one that truly knows what is going on and if you ever have a problem, he is the one that can get it fixed.

I have brought up this issue with their management in the past about keeping their customers informed when there is a problem, but they have failed to set such a process up, which would have been as simple as having a email account outside of their datacenter setup, with backup contact email addresses for their customers that when a major problem happens they can very quickly email everyone to let them know, versus their current method that has customers wondering for many hours what is going on or if they are even in business, which is my fear everytime their site is not active and no one answers their phones.

It is my opinion, that their staff are not sensitive to the issues caused to their customers by these outages, as they become overwelmed by the number of upset customers that have been down for hours with no info being provided by the company, which is a management issue for the company. As such, by the time they are able to take chat messages, they have nothing but upset customers to chat with and seem to not be able to tell them anything. Since these issues cost many companies thousands of dollars, not to mention reputatation and other intangible costs, working to solve these technical and support issues for the company seem to be of a critical need.

[hostaddicts]

Judging from a few reviews I've read about them, I'd recommend finding another host.

[LSComputers]

I would agree

[SeoGuy]

Hi,

I believe you will find a sufficient amount of reviews on WebHostingTalk about Hivelocity and other hosting companies.