calpop.com any good?

[Dennis]

Hi,
I was wondering if anybody has used to heard of www.calpop.com

please leave me some responces



Thanks
Dennis

[allan]

I know they were the subject of a thread about on the isp-colo list about a year ago, and just about everyone who responded disliked them, but I don't have any personal experience to back it up.

[Corptex]

I did a Google search on 'calpop', and this thread came up on the #20 ranking.

CalPOP destroyed my hosting business. My server went down so many times for unbelievable lengths of time that even customers I hosted for free left me. No joke. They went and found other hosts and paid for their hosting.

One of the IP's on my server was DDoS'ed, and CalPOP didn't know how to defend against a DDoS attack. My server was down for a week, and I finally bought a server elsewhere, at CoastInc. The same hackers followed me there and subjected the same website to another DDoS attack, but CoastInc brought it under control quickly. I think it was a couple hours. In any event, it was simply quickly done. CoastInc operates out of the GNAX datacenter in Atlanta, and is their biggest client. I have been impressed and only impressed by them.

CalPOP has absolutely no internal organization or communication ability. I ended up having to work with an intern (I think he was an intern) on the evening shift on the problem, and he was doing searches on Google to find out how to defend against a DDoS attack!

Yes, at CalPOP, nobody could help me, but a kind staffmember on the evening shift was searching on Google to find out how to defend my server against a DDoS attack.
This, people, is amazing. This is where every datacenter in the world gets to come in and simply laugh CalPOP to its rightful place under a rock somewhere.
Every datacenter that can call itself a datacenter knows how to defend against a DDoS attack.
There are no datacenters that have to do Google searches to find out what the problem is and how to fix it. I don't think even Managed.com does that.

This wasn't the only problem I had. My server went down for at times, up to an entire day. I hired an extenal server management company, fastservermanagement, and they helped out tremendously, but the fact is that CalPOP could never do their job correctly - at all.

In the end CalPOP cost me almost all my business and certainly my reputation - because customers don't care if it's your datacenter's fault; they still hold you responsible, ultimately.

CalPOP is the place to be if you want to call or email your datacenter about the status of a problem you're having and you get a reply from someone you haven't spoken to before and who is completely unfamiliar with your 'status' or your 'problem', and they tell you to call back tomorrow, or they say they'll forward your email to the correct department. Then after a day or two, you get to repeat this process. That's CalPOP service in a nutshell.
There is simply no internal communication at CalPOP.
There is 'nobody' in charge.
There is no trouble ticket system or problem list they have. The only person who knows you have a problem is the person who reads your email or speaks to you on the phone. After that, there's nowhere for them to 'place' your problem. It actually gets forgotten.
It is absolutely amazing, in the most horrifically nightmarish way.

Now that I'm at my current datacenter, my motto is "I don't make excuses anymore; I make money." :)

- Richard Skenderian
Corptex

[Rob T]

If you are looking at Calpop, drop everything and run away. Fast. We used to have a couple of racks with them. We ran away. Fast.

[jaybirdsmith]

Define what you classify as good.

If you are looking for a cheap colocation solution and aren't worried too much about uptime, sure.

If not, and your budget fits a more expensive option, you would be better served to shop around a bit.

[tebow]

very simple
for webhosts
not for gaming
:)

[dallasfoster]

Beware of Calpop
They will steal from you!

They will take your CC and bank info and charge unauthorized transactions.

They stole $220 from me!

I think they also accessed my server, and copied my SQL customer base including my customers private information.

Anyone else have this problem?
I intend to file a compliant with the FBI or who ever else I can get interested in.

Dallas Foster
915-227-2464

[Dexxa]

Surly if they was taking private data from mysql that they are breaking the Privacy laws?

Beware of Calpop
They will steal from you!

They will take your CC and bank info and charge unauthorized transactions.

They stole $220 from me!

I think they also accessed my server, and copied my SQL customer base including my customers private information.

Anyone else have this problem?
I intend to file a compliant with the FBI or who ever else I can get interested in.

Dallas Foster
915-227-2464

[dcpaq2]

CalPOP is the place to be if you want to call or email your datacenter about the status of a problem you're having and you get a reply from someone you haven't spoken to before and who is completely unfamiliar with your 'status' or your 'problem', and they tell you to call back tomorrow, or they say they'll forward your email to the correct department. Then after a day or two, you get to repeat this process. That's CalPOP service in a nutshell.

Group,

I too speak from experience on Calpop. They honestly Suck!

I experienced the same issues as Corptex did multiple times.

Anytime I would call them I would always get someone who couldn't answer any of my questions, and would always say can you call back after a certain time or tommorrow, so and so should be here then and they can help you. Or you need to email this person at this address and tell them what the problem or issue is? As this especially held very true when that one specific woman answered the phone. Also it was always very hard to understand what the heck they were saying, I beleive they were a Chinese owned company.

Another thing they were very good at was not being honest or upfront with me, when it came to purchasing additional services or products such as hard drives, memory, or my Hsphere licenses for my server, they in no way offered any additional or important information "up front" that I should have been told, such as when you I bought the Hsphere licences they retain ownership of them because they are leased license and not owned, where as I could have purchased Hsphere licenses from Hsphere/Psoft direct for the same price I paid Calpop!

There were also other issues with Calpop too but I won't get into those.

I was with Calpop for about 6 to 8 months and I finally said "Im outta here" I've had enough.

Doug

[hysteriaweb]

Same old story different forum. Well lets see, I guess I will shed some light on my experience with calpop. There are two ways to look at calpop, one being the normal population and the other being the secured cabinet area. Now the normal population constitutes an area where server are on open racks / cabinets and honestly in calpop you will not be able to tell one from the other. On an organization basis if your in the normal population as a co-location customer you may experience difficulty as there is not security camera watching what is going on. I had an incident with calpop where someone placed there server in my so called half cabinet (opened ofcourse) I get into the data center and they tell me it will be handled. Was it handled? Ofcourse not, there means for handling it had more so to do with tire wraps then anything else! Handling the chords certainly did not help.

After this experience, since that half cabinet was almost full and prior to we had a problem with both CIHOST and a company called NEWPORT TECH in the One Wilshire building, we were actually happy with CALPOP's services. We went from sueing companies like NEWPORT TECH to actually experiencing a great growth phase. The network has not suffered from DDOS attacks and CALPOP actually mitigates it quite well. As for the normal population I suggest for anyone who decides to work with CALPOP to get a secured cabinet of some sort, to make sure you are not affected by the ignorance of the normal population. If you decide to go with calpop make sure to talk with EVERETT as he is one of the owners of the facility and will do what he can to take good care of you. All of calpop was up and running during the last black out experienced here in Los Angeles and I know of several "quality" datacenters that were looking for flashlights.

It all depends on what you get! :dchick:

[hysteriaweb]

Beware of Calpop
They will steal from you!

They will take your CC and bank info and charge unauthorized transactions.

They stole $220 from me!

I think they also accessed my server, and copied my SQL customer base including my customers private information.

Anyone else have this problem?
I intend to file a compliant with the FBI or who ever else I can get interested in.

Dallas Foster
915-227-2464

That is when you utilize your credit card and force a charge back. Have you done so? Filing a complaint will get you nowhere, the FBI is still investigating 911! :lmao:

[hysteriaweb]

If you are looking at Calpop, drop everything and run away. Fast. We used to have a couple of racks with them. We ran away. Fast.

You know Rob, your quite the funny guy. I have had more problems with your company versaweb then with calpop. You have some nerve to talk about a 24 hour staffed data center when your toll free number never has a live operator. Go figure our domain avidao is still down and we continue to wait for your "staff" to fix the problem with no responses to trouble tickets or phone calls.

Did versaweb die and go to heaven?

[hysteriaweb]

I did a Google search on 'calpop', and this thread came up on the #20 ranking.

CalPOP destroyed my hosting business. My server went down so many times for unbelievable lengths of time that even customers I hosted for free left me. No joke. They went and found other hosts and paid for their hosting.

One of the IP's on my server was DDoS'ed, and CalPOP didn't know how to defend against a DDoS attack. My server was down for a week, and I finally bought a server elsewhere, at CoastInc. The same hackers followed me there and subjected the same website to another DDoS attack, but CoastInc brought it under control quickly. I think it was a couple hours. In any event, it was simply quickly done. CoastInc operates out of the GNAX datacenter in Atlanta, and is their biggest client. I have been impressed and only impressed by them.

CalPOP has absolutely no internal organization or communication ability. I ended up having to work with an intern (I think he was an intern) on the evening shift on the problem, and he was doing searches on Google to find out how to defend against a DDoS attack!

Yes, at CalPOP, nobody could help me, but a kind staffmember on the evening shift was searching on Google to find out how to defend my server against a DDoS attack.
This, people, is amazing. This is where every datacenter in the world gets to come in and simply laugh CalPOP to its rightful place under a rock somewhere.
Every datacenter that can call itself a datacenter knows how to defend against a DDoS attack.
There are no datacenters that have to do Google searches to find out what the problem is and how to fix it. I don't think even Managed.com does that.

This wasn't the only problem I had. My server went down for at times, up to an entire day. I hired an extenal server management company, fastservermanagement, and they helped out tremendously, but the fact is that CalPOP could never do their job correctly - at all.

In the end CalPOP cost me almost all my business and certainly my reputation - because customers don't care if it's your datacenter's fault; they still hold you responsible, ultimately.

CalPOP is the place to be if you want to call or email your datacenter about the status of a problem you're having and you get a reply from someone you haven't spoken to before and who is completely unfamiliar with your 'status' or your 'problem', and they tell you to call back tomorrow, or they say they'll forward your email to the correct department. Then after a day or two, you get to repeat this process. That's CalPOP service in a nutshell.
There is simply no internal communication at CalPOP.
There is 'nobody' in charge.
There is no trouble ticket system or problem list they have. The only person who knows you have a problem is the person who reads your email or speaks to you on the phone. After that, there's nowhere for them to 'place' your problem. It actually gets forgotten.
It is absolutely amazing, in the most horrifically nightmarish way.

Now that I'm at my current datacenter, my motto is "I don't make excuses anymore; I make money." :)

- Richard Skenderian
Corptex

I had a similar experience with CIHOST and then another one with NEWPORT TECH but actually found calpop to be a safe haven. Glad to see you finally found a place to conduct business that is working for you. It is hard to find an honest provider in the Los Angeles area, there are a number of companies that will definitely bend the truth to make an extra buck.

I think we shall bring out the guns for those dishonest folks! :uzi2:

[mogmios]

Good luck, I tried filing a complaint with the FBI before. They flat out told me if your damages are less than $1mil they won't do anything. Local police said they couldn't do anything because it was FBI jurisdiction. Explains a lot.

Beware of Calpop
They will steal from you!

They will take your CC and bank info and charge unauthorized transactions.

They stole $220 from me!

I think they also accessed my server, and copied my SQL customer base including my customers private information.

Anyone else have this problem?
I intend to file a compliant with the FBI or who ever else I can get interested in.

Dallas Foster
915-227-2464

[UltimateGames]

I was at CalPOP recently and I must say that I have to wonder about how old this thread really is.. they have several thousand servers there.. and most of them are game servers - so you know the network has to be pretty good--- I have several game servers there and they have the lowest ping times in LA-- I saw Novalogic had servers there too..and EA Games and few others... I don't know how they were in the past, but they are definately the biggest data center in LA and there is no one else with these prices for Redundant Level3 Gigabits.

[NSCNAP Jeff]

So what's the story on Newport Tech? They actually rented a cabinet from us at 600 W. 7th a few months back and then disappeared a month later.

[NSCNAP Jeff]

I was at CalPOP recently and I must say that I have to wonder about how old this thread really is.. they have several thousand servers there.. and most of them are game servers - so you know the network has to be pretty good--- I have several game servers there and they have the lowest ping times in LA-- I saw Novalogic had servers there too..and EA Games and few others... I don't know how they were in the past, but they are definately the biggest data center in LA and there is no one else with these prices for Redundant Level3 Gigabits.

From what i've been told, their network is the only thing there that is good. They definately are NOT the biggest datacenter in LA, i'm not sure WHERE you came up with that. They are across the hall from us and it's very easy to look at the size of their footprint and come to the conculsion that there are many much larger facilities in the metro area.

That aside, why is it that you only have two posts and both of them are praises for CalPOP, a company who otherwise receives nothing but bad reviews on these forums?

[iceman42]

I had a client in there, and for the most part I got what I paid for, there were a few small hangups with some reboots I needed, but they were mostly my fault.

[Rob T]

hysteriaweb -

It helps when you pay your bill on time.

Oddly enough, according to our records, it appears that you are still our customer . If you don't like our service, there is a simple answer - choose another provider.

http://www.dnsstuff.com/tools/lookup.ch?name=avidao.com&type=A
http://www.dnsstuff.com/tools/whois.ch?ip=208.64.24.66

(R&D Technologies is the parent company of Versaweb Hosting)

Every problem you have had with our service has been a direct result of your bills not being paid and your account being suspended by our billing system.

That's all I've got to say about that.


You know Rob, your quite the funny guy. I have had more problems with your company versaweb then with calpop. You have some nerve to talk about a 24 hour staffed data center when your toll free number never has a live operator. Go figure our domain avidao is still down and we continue to wait for your "staff" to fix the problem with no responses to trouble tickets or phone calls.

Did versaweb die and go to heaven?

[gamewarrior]

I like their network... however I was told their support is not too great.

[AdminTate]

What's really good about Calpop (besides low prices) is that they have thier techs IN the data center 24 hours -- when I call (and it could be at 3 int he morning) I always get lots of free help or reboots. So I have nothing bad to say about them -- I have had a server there for over a year and am quite happy - just as good as Rackspace or anyone else.

[frost12]

I just started working with them a few months ago, no problems so far. I asked the sales lady (Becca) about the previous issues and she stated they have worked to correct them (new hardware, support staff, etc).

[AdminTate]

Well, CalPOP keeps getting bigger..

They just took over the Level3 data center across the street from One Wilshire so they are getting very big...

[phillip23]

Hello,
Paid nearly 2000.00 up server then they pull it and wipe it clean with no certainty that it was hacked.
It took then 3 weeks to add a firwall. Support keeps droping the ball when you ask them to do somethng unless you keep calling them. I lost 1000's of dollars deciding to go with calpop in just 3 months. Server kept going down and no one new why. You think they would offer some kind of refund. No way. Thank you for your 2000 set up and 360.00 per month. They just unpluged my server . No call no email. Nothing just unplugged it and network gu went home for the day.
Run don't walk from calpop.

[timihosting]

yes and no to calpop :)

[rlwhite6979]

wow, I just came across this thread, I can't believe what a bad rap Calpop is getting! I've been with them for years and I've never had any real problems. Any thing that did go wrong was fixed right away, the people there are all really nice and helpful.
I mean, come on, saying they are looking in your database and stealing from you, a whole $220! it was probably just a mistake, or an overage charge, get over it. what are you 16?

[madepress]

hi folks ,
i just gave $1288 to calpop to host my video site cause webfaction was sending me crazy with their 12 hr support and slow computers, and im in the southern hemisphere so it was the wrong 12 hours,hehe
but when my brother who runs my website with me asked if i had checked forums about calpop,after we paid the year.......i saw these threads and *&^%$*&^
people saying dont walk-run fromcalpop........!

:eek:
someone tell me they have gotten better or give me some more current info on their hosting record, cause im about to top myself
thanks

[Floriduh]

We have been using internet based services since 1998. During that time we have been exposed to a huge number of hosting services. CalPop is the hands-down winner of hosts. With no reservations or hesitation I declare CalPop to be the best hosting facility in the world.
There prices, equipment, service, staff and facility are the BEST provided anywhere. I know for a fact there are people paying two or three x's more than they would at CalPop.
Since we have been hosting they have, without request, upgraded software, upgraded hardware, upgraded server and were proactive in security management. You cannot buy service like this at any price.
They have always provided extremely fast customer service, and rarely if ever charge a fee, their techs go out of their way to provide service to impress. Lastly, their facility is top-notch, and their speed is u.n.b.e.a.t.a.b.l.e! As in BLINDING FAST.

We have seen, practically been with all major hosts, and CalPop is head and shoulders above the ordinary host, and without question win 'Best Host on the Web' Consistently, year, after year, after year.

[XeHSean]

We used CalPOP a very long time ago and didn't have the best experience. I'd advise that you look elsewhere

[~ServerPoint~]

We used CalPOP a very long time ago and didn't have the best experience. I'd advise that you look elsewhere
The thread was started in 2005. I do not believe that is still remains actual