Seeking Tech Support Reps - GREAT Payout!!

[Taylor]

Hello,

We are currently looking to hire a team of Tech. support reps (Level 1 & 2) for an upcoming outsourcing support company (outsupport.com) launching soon.

We currently have multiple positions open.

We are looking for coverage on all shifts (24/7).

Technical Requirements:

- Linux (Redhat)
- Unix (FreeBSD)
- Windows
- cPANEL
- Plesk
- Web Host Manager
- H-Sphere
- Ensim
- Bind
- Apache
- PHP
- Perl


*If you don't posses all of the above skills, please still email us with an outline of your established skills.


Personal Requirements:

- Patient
- Professional
- Fluent in English (Other languages are also a plus, but not required)
- Courteous
- Responsible
- Trustworthy
- Ability to continuously check over helpdesk for new tickets submitted
- *Response time to tickets should be within ~30 mins.

*Of course will vary depending on issue at hand, but we would like to establish at the very least an initial response.

Pay :

We will be paying techs anywhere between .50-1.00 USD, per ticket depending on previous experience. There will be the ability to move up in the pay chain, and even move to a monthly salary soon if things work out right.

There may also be the ability to pay on an hourly basis once we obtain clients wishing to receive live chat services.

What We need: (please follow instructions also, if you don't, trust me your email will go straight to the recycling bin)

Resume/Past Experiences explained
Personal Information: Name, location, etc.
Hours Available
REFRENCES (Will be a huge plus)

Please send all information to taylor@outsupport.com, and we will get back to you asap.

Thank you very much for the time and interest, we look forward to talking with you soon.

P.S. To all of you who sent in applications before, I had some personal deals go on and then of course the domino effect came into play and also screwed things up on my computer. Applications were lost and production on everything was halted untill recently So please do apply again.

Also don't worry if it takes a day or 2 to get back to you.

I would love to talk with y'all on AIM and will answer any questions you may have... yet please still email me first with the information listed above so i have a hard copy and something to look back on when deciding... thanks

Thanks again.

Regards,

Taylor

[Dave]

Not to be harsh or anything, but it seems that every month you come up with a new Support Company.

[Taylor]

Dave,

This is actually my first outsourced support company i have started. So I don't exactly know where you are getting this statement?

I have previously worked for one other outsourced support company. I think you may either have me confused with someone else. If you have any questions or further coments please let me know. I will be happy to help you out and address them. Thanks :)

Taylor

[Dave]

Maybe, i'm confusing you, but it just seemed like every month you come up with a new company that you work for... No offense ment, please don't take any.

[GnomeyNewt]

I sent Taylor 2 emails, one from a post made at WHT a while ago, and this one I also responded to. Never heard anything back.. :c(

[Mahmoud]

Originally posted by littlestar:

I sent Taylor 2 emails, one from a post made at WHT a while ago, and this one I also responded to. Never heard anything back.. :c(

Same here. However, I just sent him one and I did not get any reply.

[Taylor]

Hey hey guys,

Sorry for the late reply.

Don't exactly want to say this publicly, but i mean no offense whatsoever by this, so please don't take any.

With regards to the emails/submissions. We only respond to those in which we wish to further gain more information or wish to setup an interview with. I am already too busy, and responding to that many inquiries just wouldn't be possible for me, sorry guys.

I apologize for leaving you hanging, I guess it's just the way it works out.

When approximately did ya'll send the emails? I reformated about a week ago or so, but if you sent one since then... I will look back over and try to find your email/resume and if interested let you know.

Thanks again, and again I apologize and mean no offence at all. Good luck!

Taylor
AIM: EHTaylorH

[GnomeyNewt]

Okay, of course to defend myself... but I've ran my own hosting company doing phone support, IM support, and email support for over 2 ½ years and I’ve also done customer support for other businesses for well over 5 years, which was outlined on my resume with references.

If your looking for people with more experience than that, I hope you plan to pay them extremely well, although possibly you took people with no experience so you could pay them nothing. And seriously, do you think after you don’t respond to our emails for 2-3 weeks and claim you had reformatted 2 times now, that we want a job from you? I don't think begging for my paycheck in the next month sounds like fun.

Hopefully you don’t treat your customers like this, because while you asked or said you didn’t want to offend, you obviously offend me. But I do get offended easily and I will always defend myself… as others who may know me have witnessed.

[Taylor]

That is exactly what i didn't want to do littlestar.

I know you took offense but I honestly meant none.

I did reformat once. I did not ever state that, that was the reason i didn't respond. I stated that it may just mean that i don't have the email to look back over and double check that noone or nothing was missed.

We received a ton of emails, sorted, etc. I did not look over all of them. Several were decided upon by a different person, which may be the case, but it may not be. Sorry I don't remember your exact email.

You are also making a ton of un-needed assumptions, and are trying to cut at me when it really isn't needed in this thread. You can email me and throw your assumptions at me all you want, but comon.

It in no way means that i won't pay the techs each month, you have no clue about that. It also in no way shows how i will treat my customers. You have no clue how our customers will be treated, and the steps to which we are working our tails off to make sure they are treated.

I feel my post was quite respectful and on target, or at least every intention was to be. You blew up a bit, and hopefully if you have any further bones to pick.. go ahead and IM or email me and we can talk about anything you'd like. But please don't make assumptions and ruin my thread, my reputation or OutSupport's reputation, thank you.

Thanks for the time and interest, I apologize once again... it in no way was meant as disrespect, discrediting your abilities or trying to show you down.

Good Day,

Taylor

[Taylor]

One other note, There are still quite a few emails to go over, and I am quite certain that there are probably a few emails to still go over that i sent another employee. I will try to buckle down and get cracking at those early this week.

[GnomeyNewt]

Everything I posted was not on assumption, but actually by what you have shown in the past 2-3 weeks. I have sent you 2 emails these past weeks, the first post you said your drive was formatted. There was no response. And than in this forum the same post shows up 1 week later, saying your drive was reformatted. If you do not think that the way you treat myself or any other person that emailed you and did not get responded to, does not reflect how your customers will be treated, than think again. Because I myself could have been one of your customers in the future. If you wish to further discuss you can contact me, but I'm perfectly happy being offended and voicing it here on the board. I’m not as offended as I am typing/responding, but rather that I like being arguementive, especially since I ate too many eggs on Easter. :c)