Ebuyer.com - Any experience?

[Locke]

I have used them ever since the US company opened. My company has been tossing around the idea of opening a small data center, or colocating massively. We'd like to build our own, so I've been talking with my rep at the AZ office for sometime now, and I think I can get some good deals.

I've had an overall good experience with them, how about you guys?

[interactive]

Never worked with them, just wondered what part of AZ are they in?

[interactive]

Chandler nevermind.

[Locke]

lol, guess no one here has :P

[KualoJo]

Hey! Ebuyer is one of my greatest finds on the net. Their prices are amazing especially when they do special ebuyer own brand deals. I've only had experience with the UK branch, but for example I was looking for a new NIC and came across a 10/100 one on their site for about £3 which is something like $5 US. I buy almost all my computer equipment there, and they guarantee next day delivery for just a small extra fee. The negative thing is if you have to return something its not as easy as it should be, and phone support in the UK is awful with long waits. But if you know what you want... I couldn't recommend them more - great service, fantastic company.

Jo

[suppleSupport]

Also check out epinions.com. I usually find some well-written & detailed reviews over there :)

[suppleSupport]

Woops, just looked at epinions and they don't have a listing for ebuyer (sorry!). Try http://www.dooyoo.co.uk/shopping/online_shops/ebuyer_com/

[Matt]

I have used ebuyer for a couple of years and spent a fair bit of money with them - I'm pretty impressed.

[EBuyerdotcon]

I suggest you check out my website Locke. It went live 20/10/02 and since then has had over 17000 visitors.

My view on ebuyer is pretty evident on the site.

[interactive]

Ebuyerdotcon, visited your site. It looks to me like a butt load of personal attacks against Ebuyer. Heres reseller ratings:
http://resellerratings.com/seller1463.html

They are average

[Chicken]

There really doesn't seem to be enough reviews on that site for it to be meaningful Robert. Some months, there are one review, some none, some 4, in various areas. Obviously EBuyerdotcon didn't have a good experience, but hard to tell what's the norm and what's the exception.

[EBuyerdotcon]

I suggest you check out the complaints pages and the archive part of my ebuyerdotcon.

Also you may find these rating sites useful.

http://www.romulus2.com/feedback/company.php?137
http://www.ciao.co.uk/product.php?ProduktId=5107918&sortBy=2_
http://www.dooyoo.co.uk/servlets/ItemConnector?template=prd_opn_list&sessionID=&itemID=111472&order=credat_d

[interactive]

Notice that there's no complaints about the USA Ebuyer. Maybe he got involved in a bad deal like you said Chicken. But posting pictures of monkeys and mocking employees is definantly not the best way to get anywhere.

[EBuyerdotcon]

USA complaints........here you go...

http://pcmag.pricegrabber.com/rating_getreview.php/retid=740/masterid=606698/ut=3efcc888b844bfd5

I have in the past been accused of going out on a vendetta against ebuyer however having dealt with this company on a number of occasions I assure you the only people really being mocked are the monkeys in the photo's I use.

[interactive]

Like I said personal insults only degrade yourself, more then they degrade EBuyer.


Summary: Signing up at ebuyer for a one-time purchase is TOO HARD! 1st error message: It didn't like the way I entered by phone number, though it offered no format (probably didn't like the parentheses.) 2nd error: It didn't like my user name similar to my email address (though it gave no such rules during sign up.) I then quit, went to another site, paid $7 more for my printer and used their 1-click checkout(I am a frequent shopper. If you're saving a buck or 2 at ebuyer, forgetaboutit!

That's the first bad review I found on the link you posted. How is it Ebuy'ers fault if a person can't figure out how to use their site (although they should probably work on the phone number thing to clear confusion).

The next complaint:

Need to streamline check out procedure. Perhaps add a check out for customers who are one time purchasers. There are too many hoops to go through to get the order done for the one time shopper!


There is just another complaint about the checkout, still don't see how that makes them suck or a con?

I've never done business with them, but it seems as though alot of people are pretty happy. It seems your the kind of person who would goto RackShack and expect full management services.

No company or person is perfect, and any company is going to make mistakes. It kind of appears that you're a competitor. I don't see a couple sour transactions as justification to build a site around it, then again thats my opinion.

[EBuyerdotcon]

Are you guys for real? If you read the complaints on my site about ebuyer you'd not be taking the piss out of my view of them.

There is over a thousand complaints sitting in my complaints section's archive dating right back to this time last year. You'll also find a handful of ebuyer USA complaints in march and april's complaints pages also, all typically the same as the uk cockups.

example:

http://www.homecomputers.us

Well I fell into the Ebuyer hole without looking.

Got an email blast to my business about their low prices. They seem to be working in the US now. I saw some P4 400 watt power supplies for a very low price of $14.74 US. So I ordered 5 of them keep it down to under $100 for the first order. Well 2 weeks go by and I receive my 5 P4 400 watt 230 volt "Europe Only" power supplies, problem is this is the US. No switch to change the voltage. I contact Ebuyer, same deal wait on hold for a while, talk to customer service, who switches me to Tim in RMA support who tells me to flip the switch that doesn't exist. After putting me on hold they actually went and looked at the power supplies for the first time I guess, and guess what no switch!

After apologies I am told to go online and fill out an RMA. What! I am already on the phone talking to a real person why cant I do it now. I am told this is their procedure. I am also told I will be reimbursed for the return shipping.

So I go online and fill out an RMA and guess what you don't even get an address or anything until they approve the RMA. 2 days latter I get an enote about the RMA and please renter the RMA as only one power supply is listed and you bought 5.

Well I never found anywhere to list the amount of item so I had to do the RMA 5 times to get all power supplies listed.
Another 2 days and nothing so I enote Tim and get a real call back about how sorry he is with all the problems and he gives me the address of where to send the power supplies back to. So I sent them back another $16.00 spent for the wrong item.

No word yet If I will ever get my money from them.

And guess what last I checked they still have the power supplies listed with nothing about them being 230 volt only"

In answer to what you think of me, well I don't prescribe to the "expect everything possible from the vendor" mentality you go on about. I expect the service I deserve. The true test of a company is not its ability to handle an order and deliver it on time taking payment correcty. The true test of a company is what happens when an order goes wrong, how much the company goes out of its way to address the issue and what feelings the consumer has about how a settlement was reached.

Ebuyer continually proves what low regard it holds its customers in when problems arise. Taking unauthorised credit card payments, returning damaged goods to customers, ignoring messages when customers are angry at them and even delting customers enotes.

You order from them if you think i'm talking out of my arse and enjoy what you get for ignoring my advice when you end up hundreds of dollars out of pocket.

[Chicken]

I don't think anyone is questioning that you (and others) have had a bad experience with this company, and that others should be vary of ording, I think what they are questioning is the way you have presented the information and/or dedicated your life to the issue. ;)

I understand the problems, far as I can tell, if everything is shipped and all is well, you're OK. If not, there are multiple problems with resolving the issue. Certainly somethign to consider before making a purchase.

[interactive]

Originally posted by EBuyerdotcon:

Are you guys for real? If you read the complaints on my site about ebuyer you'd not be taking the piss out of my view of them.

As real as can be, remember that it's YOUR SITE, and with anything on the internet we have the choice to believe it or not believe it.

Originally posted by EBuyerdotcon:
There is over a thousand complaints sitting in my complaints section's archive dating right back to this time last year. You'll also find a handful of ebuyer USA complaints in march and april's complaints pages also, all typically the same as the uk cockups.


Ebuyer is a huge company if I'm not mistaken, as big as best buy is in the USA (just asking)?

Originally posted by EBuyerdotcon:
example:

http://www.homecomputers.us


Think I'm missing something but how is that an example?


Originally posted by EBuyerdotcon:
Well I fell into the Ebuyer hole without looking.

Got an email blast to my business about their low prices. They seem to be working in the US now. I saw some P4 400 watt power supplies for a very low price of $14.74 US. So I ordered 5 of them keep it down to under $100 for the first order. Well 2 weeks go by and I receive my 5 P4 400 watt 230 volt "Europe Only" power supplies, problem is this is the US. No switch to change the voltage. I contact Ebuyer, same deal wait on hold for a while, talk to customer service, who switches me to Tim in RMA support who tells me to flip the switch that doesn't exist. After putting me on hold they actually went and looked at the power supplies for the first time I guess, and guess what no switch!

After apologies I am told to go online and fill out an RMA. What! I am already on the phone talking to a real person why cant I do it now. I am told this is their procedure. I am also told I will be reimbursed for the return shipping.

So I go online and fill out an RMA and guess what you don't even get an address or anything until they approve the RMA. 2 days latter I get an enote about the RMA and please renter the RMA as only one power supply is listed and you bought 5.

Well I never found anywhere to list the amount of item so I had to do the RMA 5 times to get all power supplies listed.
Another 2 days and nothing so I enote Tim and get a real call back about how sorry he is with all the problems and he gives me the address of where to send the power supplies back to. So I sent them back another $16.00 spent for the wrong item.

No word yet If I will ever get my money from them.


Well in the computer industry I can tell you, you generally get what you pay for but that does not excuse what they did. So you didn't get the item you wanted and they won't RMA. Just call up your bank and charge back. Since this was in the USA I bet they are BBB members. Just complaint to the BBB, or complain to the Consumer Fraud Agency (not sure if it's called that).

This is my problem with your site. The first thing is that you put up pictures mocking employees, company leadership, etc.. The second is that you lost only around $100. By registering that domain, paying for hosting, you are already shooting your loses up higher and not accomplishing too much. Business on the internet is a huge gamble and one you have to be willing to take.

Originally posted by EBuyerdotcon:
And guess what last I checked they still have the power supplies listed with nothing about them being 230 volt only"

In answer to what you think of me, well I don't prescribe to the "expect everything possible from the vendor" mentality you go on about. I expect the service I deserve. The true test of a company is not its ability to handle an order and deliver it on time taking payment correcty. The true test of a company is what happens when an order goes wrong, how much the company goes out of its way to address the issue and what feelings the consumer has about how a settlement was reached.


I agree with you somewhat again what my problem is the loss of $100 (that may possibly have been charged back) does in no way justify building a site, and going around to forums and advertising it. And like I said internet based business is a huge gamble

Originally posted by EBuyerdotcon:
Ebuyer continually proves what low regard it holds its customers in when problems arise. Taking unauthorised credit card payments, returning damaged goods to customers, ignoring messages when customers are angry at them and even delting customers enotes.

You order from them if you think i'm talking out of my arse and enjoy what you get for ignoring my advice when you end up hundreds of dollars out of pocket.

I don't think you're talking out of your "arse" I think you went about it at totally the wrong direction. I'm not sure if you're in the USA or the UK, but in the USA we have something called slander. They get a good enough lawyer I'm sure they could get you pinned. Even if you are "justified".

[EBuyerdotcon]

The "Well I fell into the Ebuyer hole without looking......." was a complaint from a U.S. customer this wasn't my complaint. That was my example. The company who purchased from ebuyer and got the UK PSU's ebuyer brought to the US with them when they opened in February was http://www.homecomputers.us/

I'm based in the UK, I only paid for the domain name and I'm hosting the site on free isp webspace so its not costing me anything really, certainly not webhosting costs.

I wouldn't go as far as saying I devote my life to my website. The company really got me annoyed, when I saw alot of other people feeling the same way I decided to express my opinion of the company. I'd not touched web design before so it was a way to learn whilst furthering what I believe is a worthy cause.

As far as I know expressing any opinion is not slanderous in the UK. Expressing evidence to back up my opinion as I do on my site probably goes some way to defending my actions. Personally I feel bad for the monkeys as it portrays them as of lower intelligence than they really are on my site.

Also ebuyer management are well aware of my website. They've had more than a chance to address the issues my site raises or defend themselves and still they decide silence is the best option.

I reckon by warning people with my site I am saving them from pulling their hair out when an order goes wrong or when ebuyer decide to be shirty. I'm doing the public a service in my view.

[UH-Simon]

I have dealt with Ebuyer UK for around 6 years for personal and company purchases. The prices are great and in those 6 years I have had to return 3 items and once you've got the RMA allocated it's smooth running. Thumbs up from me for Ebuyer