View Full Version : Chicken, who do you use?
Orignially I asked specifically who Chicken used as a dedicated provider, but I now wonder who all of you use. So who is it? Thanks :)
Chicken
03-27-03, 05:29 AM
Currently, I use http://www.fastservers.net and have been pleased with their services. It wasn't easy to figure out who to use, so I'm looking forward to seeing some of the responses here myself.
Originally posted by Chicken:
Currently, I use http://www.fastservers.net and have been pleased with their services. It wasn't easy to figure out who to use, so I'm looking forward to seeing some of the responses here myself.
You have (or Had) a Cobalt right?
Chicken
03-27-03, 03:14 PM
Yeah, I've leased a couple (RaQ3 and 4), and owned a RaQ3, but recently sold it, and moved away from the other Cobalts long ago. I still think they are decent little guys and customers seemed to like them for the most part. Never had much trouble with them (except once when a box was flogged due to me letting someone install something on it, I was dumb :().
Originally posted by Chicken:
Yeah, I've leased a couple (RaQ3 and 4), and owned a RaQ3, but recently sold it, and moved away from the other Cobalts long ago. I still think they are decent little guys and customers seemed to like them for the most part. Never had much trouble with them (except once when a box was flogged due to me letting someone install something on it, I was dumb :().
When I was with Dim8.Net, that's all we ran. But because I was partnered with someone, I couldn't expand to better systems running a different Control Panel (such as Cpanel). Which eventually led me to depart from Dim8 and open my own company.
Cobalts are Nice. But they are very demanding as what you can and can't do.
.. I really can't believe I am adding this icon to my post.. :banana:
JeremyV
03-28-03, 08:58 AM
Originally posted by Chicken:
Currently, I use http://www.fastservers.net and have been pleased with their services. It wasn't easy to figure out who to use, so I'm looking forward to seeing some of the responses here myself.
:banana:
Hey, me too. It was a hard decision, but I talked to many of the potential providers and read some reviews, and I know that I made the right choice. The guys at FS are just great as far as answering your questions extremely fast.
Not to mention, the hardware and initial setup on the machines is top notch :cool:
Chicken
03-28-03, 02:41 PM
I also like their reports and just their overall professionalism when it comes to things. No one liners and phone support if you need it (I called once, seemed like very nice people). I'm not sure if they put all servers at HE, but this one is, and HE is generally a well liked datacenter. I've had no problems with this machine or the network, sans that SQL Hell incident when things weren't wonderful for a couple of days.
I've never had a dedicated server, I used to colo a box with a local ISP, but I finally moved off that when the harddrive died.
I have two VPS account, one with Fluid Hosting and the other with Vilitas. Both companies use HSPhere, and both have great support, I highly recommend them both.
interactive
03-28-03, 04:59 PM
I've looked at HE. Very nice I must say, a bit expensive though. I considered going through FastColocation (AlaskanWolf), but just decided the heck with it and hopefully in a few weeks I'll be in a local DC.
Bottom of page -
© 2002-2003 HostHideout.com with services provided by: Fastservers.net
Did you just add that Chicken? Or has the FastServers.Net link always been there?
Rdldesign
03-29-03, 06:57 AM
Well we used to be with http://www.atwebhost.com but seeing that they really suck. We are going to be using rackshack.net with in the next few days. But other then that we have a few windows servers colocated.
We are with Affordablecolo.com
suppleSupport
03-29-03, 08:40 AM
Originally posted by Robert:
Bottom of page -
© 2002-2003 HostHideout.com with services provided by: Fastservers.net
Did you just add that Chicken? Or has the FastServers.Net link always been there?
I saw it there a few months ago...
Chicken
03-29-03, 09:00 AM
It has always been there, except for a short period when the new design went up before I edited things here and there.
I am stuck with a nocster server ,This is my 1st ded. and WOW WEEE its been fun in the last 30 days have had about a 65% uptime...
Great for customer relation skills ...hehe
I have no choice but to stick it out,I have heard good things about nocster ,then in FEB things got really bad, and we all have a downdays(or months)
I will just stick it out I guess.
Trying to figure out a failover service,but alas am too much of a newbie to do it, because ofactive forumboards
Thanks
Chris
interactive
03-29-03, 10:26 AM
Bob have you looked into rackshack.net or rackforce.com?
We use ourselves, does that count ? :)
Originally posted by Jag:
We use ourselves, does that count ? :)
I wasnt aware you had your own datacenter. Mighty impressive ;) ;)
CompCity
03-29-03, 11:01 PM
Originally posted by Jag:
We use ourselves, does that count ? :)
Well, are you happy with your service? How's customer support over there? Is the pricing good? :D
DarktidesNET
03-30-03, 12:37 AM
We use PriorityColo.
We use WebReseller.net - ServerBeach.com - Prioritycolo.com - DedicatedNow.com - Rackshack.net - Servepath.com
The reason there are so many is because we offer a diverse in servers, control panels, and types of sites allowed to be run. Kind of hard to manage them all, but it pays off in the end. I prefer WebReseller overall, those guys have been nothing but treating us as kings ever since we've been with them, great group of guys.
For IRC, we use Servepath.com presently. We're moving into expanding into a couple from FDCServers.net(We're testing one right now), and we're possibly going to pursue FOONET, since we've heard nothing but quality feedback about them, it will cost a pretty penny though. We do plan to hopefully open our own data center soon, once we are able to afford one of decent quality, but I'm quite happy with how things are now :)
I too have personal experience with both FastServers and Webreseller, but I'm hesitent to recommend either one for businesses (hosting or otherwise). I haven't used either company's management services, so I can't comment on them.
The biggest problem I've had with FastServers was the ~ 17 hour downtime from the MS SQL worm. If I was considering using them for a business I'd find out exactly why they had so much downtime from it and exactly what they've done to prevent that in the future.
The biggest problem I've had with Webreseller was recurring high pings and packet loss mostly during peak hours for weeks. They sometimes denied that anything was wrong, and other times claimed to have fixed it, but any fixes they did then weren't permanent. However, since soon after this (http://forum.webreseller.net/viewtopic.php?t=211) announcement things have been great.
Originally posted by no1v2:
The biggest problem I've had with Webreseller was recurring high pings and packet loss mostly during peak hours for weeks. Sometimes denied that anything was wrong, and other times claimed to have fixed it, but any fixes they did then weren't permanent. However, since soon after this (http://forum.webreseller.net/viewtopic.php?t=211) announcement things have been great.
Yeah, I remember that, we had the same problem. However, since they installed the new line, everything has been great. They were able to get our servers back up within 3 hours of the MS-SQL worm, which was awesome. During the snow storm they had there in PA, we only had an hour of downtime, and that was only because just Paul and Jon were in the office, so it was pretty hard to get things done. Pretty good job overall :)
We have one server on their total management plan, and it's great. The other 2 are promo servers from back in October, the P4 Micro 1.7GHz promotion they had during the launch of their new site.
I must've spoken too soon...guess who's losing packets again? :rolleyes:
jbiz718
04-08-03, 03:04 PM
Since it seems to me that I have been doing this for along time, I have used way to many providers.
Here are some of them
CIhost, I-interactive, who became Aperian, who became ForthStage, and I do not know who they are now. Handy Hosting, AffordableColo, Webreseller, Servercentral, Wizards Hosting, Freestyle Hosting, who became Insider Hosting, Rackfast, Vortech Hosting, and possibly others whom I can not remember.
After about 3 years of doing this and both My company INTENSEinfo(Webreseller Baught) and Hostingchat, I am about done with hosting. Currently I use insider hosting, whom has a server at theplanet, and I have a VE where I work.
I work/consult for ServerCentral now and have learned after the 3 + years of doing this Colo is what I would do if I did it again. Get a Dual Xeon Box and colo it, get cpanel, some billing software, and then sell.
My 2 cents
no1v2, you must have a horrible server or something, I don't know.
We've had 100% uptime, and 0% packet loss since the SQHell attack.
Please see http://forum.webreseller.net/viewtopic.php?t=155 and http://forum.webreseller.net/viewtopic.php?p=707#707. Unless your server(s) don't get routed through 66.7.139.81/66.7.139.82, they experienced the same problems. At the time of those posts I had three servers on two subnets with them, and they were all routed through there and thus were all affected. As you can see other customers noticed as well.
I also have some of my related support tickets saved (which include pings and traceroutes), in case you need more convincing :p:
I just moved from ServerOutsource.net to Rackshack.net. Personally, I'd recommend both, even though I had a brutal experience with Rackshack.net a few years ago.
Protollix
04-19-03, 04:45 PM
Currently just using theplanet.com for our DC, but will be looking to expand out to other DCs in the future for reseller plans (on hefty servers) and maybe explore adult hosting and a couple other "high bandwidth" ideas that might require something from UnitedColo or FDCServers.
RackShack has been great for me. We have exprienced only a few minutes of downtime in any given month. I have setup 2 monitors that check the status every few minutes and I've only received notifications about 4 times. Thumbs up to RS!
I, Brian
05-28-03, 06:16 AM
Alas, that could have been quite a powerful recommendation for "fastservers.net" from "Chicken", if not for the link at the footer of the forum template. Obviously an invested financial interest in that recommendation, which entirely negates the its usefulness.
Chicken
05-28-03, 10:15 AM
I'd have to disagree. I wouldn't call that a recommendation (as I was merely answering the question, "Chicken, who do you use?"), not sure what you feel I should have said?
Also, keep in mind that I searched out a provider, and that's who I chose. In my discussions with them about what I needed and why (final purchase), I ended up trading some future advertising (and the link at the bottom) for a discount on some more advanced management and monitoring. Everything I said in this thread is correct, nothing was contrived in any way. Nothing misleading. The discussion of Fastservers helping me start this site was discussed in another thread, no hidden agenda.
If anyone did ask for a recommendation, I would recommend Fastservers, based on the level of service I've gotten (with seem to be in line with others' reports of their service). They are a great provider, which is why I chose them. The discount was an added bonus, but over the years many providers have offered servers and space (to the moderators when I was at WHT).
If the question was asked about a year ago, "Chicken, who do you use?" The answer would have been http://tera-byte.com and I would have had similar great things to say about them (as I've posted many times).
I, Brian
05-29-03, 03:07 AM
I didn't mean to say that you were misleading - I guess there's so little honest appraisals of the hosting industry in general that a name like your own could carry a lot of weight on a strictly neutral recommendation.
Not that I was even looking at dedicated - certainly not for a while. :)
I guess maybe what we could do with is a consumer report magazine on webhosting. Don't think we'll see one anytime time. Probably beyond Ping.
Chicken
05-29-03, 06:09 AM
Well, I think it's easier to compare products (Consumer Reports style), than it is to compare services. This is why Consumer Reports seems to stay away from things such as long distance companies (something we all need and use), and focus on such things as which t.v. is best.
I, Brian
05-30-03, 10:09 AM
I guess the hosting market is so variable and unstable in general that it would be very hard to keep up with information as well.
I guess there are simply good apples and good choices, and that's the way it's going to stay for a while to come yet.
suppleSupport
06-08-03, 05:44 AM
Originally posted by bob:
I am stuck with a nocster server ,This is my 1st ded. and WOW WEEE its been fun in the last 30 days have had about a 65% uptime...
Great for customer relation skills ...hehe
I have no choice but to stick it out,I have heard good things about nocster ,then in FEB things got really bad, and we all have a downdays(or months)
I will just stick it out I guess.
Trying to figure out a failover service,but alas am too much of a newbie to do it, because ofactive forumboards
Thanks
Chris
Nocster sucks. Leave while you can :eek: It ain't gonna get better.
BurstNET
07-23-03, 01:19 AM
<< Nocster sucks. Leave while you can It ain't gonna get better. >>
A little inappropriate for a moderator to say, don't you think?
Regardless, our network has been nothing short of excellent for the past 3+ months, ever since we hired our new network engineer, who previously maintained all of MFN/AboveNET's NYC operations. Support has also been getting rave reviews.
We did have our issues for a 2.5 month period in the beginning of the year, but we've gotten past that, and grown from it accordingly.
SMA
PRES/CEO
BURSTNET
suppleSupport
07-23-03, 09:35 AM
Originally posted by BurstNET:
A little inappropriate for a moderator to say, don't you think?
Oh I'm sorry, last I checked moderators were allowed to state their opinion :rolleyes:
BurstNET
07-23-03, 02:03 PM
The comment went a little too far, was completely un-necessary, and is based on assumptions, not fact or experience. It is also completely false, as we've already proven otherwise the past 3+ months.
Personally, I feel moderators should be unbiased, and I expected better behavior from one.
Oh, and you quoted and made a comment on a post that was two months old already, when you replied to "bob".
SMA
PRES/CEO
BURSTNET
I feel moderators should be able to express their opinions, as long as they do not try to express in a way that only their opinion can be stated (such as stating an opinion and then locking the thread).
In saying that, every host, DC.. a company in general will have it's falls and BurstNET suffered a fall for 2.5-3 months. While they may have improved (I do not use their services, and cannot comment), they will still be marked as the DC with bad uptime, horrible servers, etc.
But as time goes on and people start to use them, their bad side will turn to good.
suppleSupport
07-23-03, 03:50 PM
BurstNET,
I'm sorry you felt the comment went too far.
I would like to correct you though. The comment actually was not, "based on assumptions, not fact or experience." We've had a server with Nocster for 14 months. During that time, you had a network outage on 19th June, which lasted for about 12 hours, with intermittent comebacks (6-8 minutes each time). I talked to your technicians myself. On 8th July you accidently unplugged our box instead of someone else's causing us another hour of downtime. I've also spoken at length to several of your own employees, about your network, your datacenter, even the way you treat them. Let's not get into that...
So again, my apologies. I simply did not have a good experience with Burst.
techmark
07-23-03, 04:46 PM
We have been with Burst for 3 months now, and before that I had 1 from February with another company (another story)
Burst did have there problems, but they seem fine now.
They do offer good value for the price, I just think there support is slow, and buying from a reseller gives you better value!
All data centre's have there problems, and despite Burst
past problems people still refer back to that, what matter's is here and now.
We are looking at getting a 2nd dedicated server, and we will probably get it from burst.
BurstNET
07-23-03, 08:44 PM
It was not the "nocster sucks" comment I had a problem with. It is the "they will never improve" part that was over the line.
We did not have a 12 hour downtime on June 19th. If we had, you would have heard alot more about it in the forums, and our reputation would not be as built up again as it is currently. There was packet loss for an extended period of time, due to fiber carrier failure, but the network was not down overall, except for the GSR router card failure that day that was resolved pretty promtply.
Full details are posted here:
http://forums.burst.net/showthread.php?threadid=1037
<< So again, my apologies. I simply did not have a good experience with Burst. >>
I fully understand, and am sorry that you had such a bad experience. You stayed with us 14 months though, so you must have enjoyed the service for a lengthy period of time during your stay, for you to have stayed for that long. I guess the issues a few months ago was what prompted you to leave, and I fully understand that. Things have improved to better service than ever at this time though...
Thank you for you past business...
Warm Regards,
SMA
PRES/CEO
BURSTNET
Sorry to act slightly biased here but i can vouch that the new network engineer has improved things at BurstNET. On top of installing high end reliable and stable equipment there have also ben many changes to the way the servers are managed etc.
Nocster is and in my opinion will remain reliable and stable for the forseeable future.
Put it this way...since the admission of network engineer...have there been any major unscheduled downtimes? Have there been any network problems?
No, i think not. I have a site hosted with them. Not a problem yet.
NOCSTER/BURSTNET come highly recommended from me.
linux-tech
10-15-03, 07:11 PM
I (personally) use Nocster/Burst, and have for a year now.
How have they been? Up and down for that year. I've seen issues take 2-3 days for them to solve (large, network wide issues), and I've seen them take minutes to resolve an issue.
The support? If you're after a reboot, you'll probably end up getting a reply within 15 minutes, which isn't bad.. Aside from that, it depends on the issue. Lately they've been improving that matter, but there's still a lot to be done. I've seen 'em "forget" to plug in my server, I've seen 'em "forget" they reassigned someone ip's, I've seen their "support" pull a lot of shady crap, believe me, it aint cool.
The billing? Honestly, I've got to say it's the worst I've seen. They bill days before the service is actually supposed to be renewed, forget to bill, or don't bill on the same day (they've billed me on the 1st, 30th, 2nd, 3rd). The server was setup the 15th, but I get billed 2 weeks earlier?? Ummm, that's very uncool.
The network? It's their biggest asset. There's issues, but there always are. They just need to get the people that KNOW what they're doing there in order to resolve these issues faster!! Three days of packet loss is WAY too much, as is 12 hours of downtime.
Their "head" admin? He's got a lot to learn about the biz, obviously. I (and others) have caught him blatantly lying,denying their networks are down, when the opposite is incredibly true. Obviously it wasn't too hard to catch 'em in that one, as they weren't visible anywhere at all.
Will I stay with Nocster/Burst? Probably, I mean it's not like the service is the worst, and it IS improving (slowly, though SMA you REALLY need to work on that whole "we're not down , really" thing, cuz there ARE thoes of us that can prove you are/were), though they tend to blame everyone but themselves for problems. You can find quite a few examples at their forums (http://forums.burst.net).
I simply haven't found a better deal since I setup shop @ burst.
BurstNET
10-15-03, 07:53 PM
Our network has had 99.99% uptime for the past 6 months straight, ever since we hired our current network engineer. Has tere been servers that have had longer downtime?...sure, but the overall network has been rock solid.
If you want to clump the "past year" into the description of us, sure, we had ALOT of issues/downtime. But that is behind us, and the majority of our problems were corrected a long time ago. Complaints & negative public posts are at an all-time low, and general consensus amongst our customer base is that they are VERY happy. There ARE going to be problems/errors once in awhile, we are human, but overall the service from our firm has been extremely good for the past 6 months...and sales numbers are proving that to us.
SMA
PRES/CEO
BURSTNET
linux-tech
10-15-03, 08:53 PM
Originally posted by BurstNET:
Our network has had 99.99% uptime for the past 6 months straight
Guess I shouldn't post the REAL stats then ehh? Considering you're claiming they're 99.99%? Aww, well, then, I'll just link (http://www.linux-tech.net/burst.html) to 'em. Total uptime? 98.6% and that's being generous, going with the one dependent test, which is usually the first to go up, and right back down again as it has the past hour or so.
Total downtime? Hour and a half already this month. Most of that just this evening.
This is the third (or fourth) rather extensive outage this month, and there looks to be a ton of 5-10 minute little spurts.
Originally posted by BurstNET:
and sales numbers are proving that to us.
No, what sales numbers are proving is that your marketing strategies are undeniably good. Now, get the network up and running and it'll be even better.
Instead of posting when your network is in crisis, it'd be a good thing to actually find out what the problem is and fix it, lol.
<Quick Edit>
Ignore the 1st and 3rd reports, they point to something just added tonight.
BurstNET
10-15-03, 09:07 PM
<< Instead of posting when your network is in crisis, it'd be a good thing to actually find out what the problem is and fix it, lol. >>
Since when am I a network engineer?
Our networking staff is entirely competant, and was working on the issue within 2-3 minues of getting paged when it started.
I personally did the best thing I could, and assisted with client support and information.
<< No, what sales numbers are proving is that your marketing strategies are undeniably good >>
thank you. I'll take that as a compliment, as that is one of the parts of the operation that I still personally run :-) (...and enjoy very much)
SMA
PRES/CEO
BURSTNET
BurstNET
10-15-03, 09:13 PM
<< Guess I shouldn't post the REAL stats then ehh? Considering you're claiming they're 99.99%? Aww, well, then, I'll just link to 'em. Total uptime? 98.6% and that's being generous >>
ONCE AGAIN: the stats for a specific server DO NOT speak for the stats of the entire network.
The link you posted shows stats for your server, not our network.
PS - Even WITH tonight's DDOS issue, we STILL have a 99.99% uptime this month.
SMA
PRES/CEO
BURSTNET
linux-tech
10-15-03, 09:35 PM
Great comedy, but, see, you fail to address concerns and provide any sort of proof here, as always. You skirt around the issue, claiming "It's AT&T'S fault" or "It's XO's fault", or "One server doesn't speak for our network", but you never take the bull by the horns and say "YES we screwed up, we admit we broke our contract and SLA", which you have clearly done. If it were worth it, I'd be filing a claim just for that, but it's not.
No, you're not the network engineer, you're the president of a company who's main purpose is to provide networking. If you don't know how to diagnose a problem, then you're well in the wrong biz.
Your network has been down for almost 2 hours this month alone, certainly not 99%. Will you admit it? No, you'll pull the standard Sean reply, deny to the world the truth. Nice business practice, but NOT a way to keep a client (calling me or any other client a liar publicly).
Your sales staff? excellent
Your support staff? Great, if you call hanging up on the customer support
Your network? You'll lie about it, so who cares.
There's one thing I absolutely can't stand, and that's being called a liar. You've done that twice now, the first time I ignored it, this time I don't think I will. This forum's not a !burst forum, this specific topic is about finding the right provider. I'll actually be looking through these posts again, as I'll be looking for a dedicated provider, one who's not going to deny the obvious proof right in front of him, and accuse clients of lying.
BurstNET
10-15-03, 09:41 PM
I am obviuosly not going to get anywhere reasoning with you, so I'll just leave this as is. You can believe whatever you like, however, I have the stats on our network - from both internal and external monitoring, and my 99.99% 6-month statement holds true, even with tonight's severe DDOS attack. If such were not true, you would see MANY posts on WHT regarding our network, and such just has not been the case. We also have other clients that have shown us 99.99% external monitoring logs of their specific servers - are you saying they are lying?
Unfortunately we cannot please every client, no matter how hard we try.
<< There's one thing I absolutely can't stand, and that's being called a liar >>
I am not calling you a liar, I am just calling you mis-informed, or interpreting "network downtime" incorrectly. Your server being down IS NOT network downtime, and slowness/packetloss is also NOT "network downtime".
<< Your network has been down for almost 2 hours this month alone >>
Now you are really loosing it.
You just went from an "hour and a half" to "almost two hours" - (neither of which is even close to correct).
I don't know what netywork you are on, but maybe you are monitoring the wrong one?
PS - If the SLA is not met, we would honor such...so you should bother to submit a SLA request.
SMA
PRES/CEO
BURSTNET
Just a note also...some peoples servers may have distoreed uptime figures because of what the client has done. For example, if you have a server that you have rebooted several times or for whatever reason disconnected it from the internet a while (Maybe that really slow 20min restart in Win2003) then as far as the monitoring company can see your server is down.
That does not reflect the network uptime.
linux-tech
10-16-03, 06:57 AM
Originally posted by Adam:
Just a note also...some peoples servers may have distoreed uptime figures because of what the client has done. For example, if you have a server that you have rebooted several times or for whatever reason disconnected it from the internet a while (Maybe that really slow 20min restart in Win2003) then as far as the monitoring company can see your server is down.
That does not reflect the network uptime.
9:51am up 13 days, 11:07, 1 user, load average: 0.00, 0.03, 0.06
All but 4 days of this month (on this reboot). The last one? 35+ days. Downtime between the two? maybe 10 minutes. That's definitely not the issue here. Time between the two? 10 minutes (at best).
Burst, yes, I am calling you a liar, because you've done so before, and will, undoubtedly do so again. You've been shown proof that your service is NOT at 99.9% yet you consistently claim it is, you have (more than once) stated "Our network is fine" when the whole WORLD knows it's not (it's really NOT hard to prove when we can't connect to either burst OR nocster, or our OWN servers). By your own actions you've defined who you are. I don't lie, I make statements and offer proof. My statements are truthful, backed up 100% not by some sales guy (who's paid to lie or say whatever it takes to ge the sale), but by hard, physical, undeniable evidence.
LiftNw8
10-16-03, 08:26 AM
Wow did this thread go off topic towards the end or what.
When I started out, I was using a Cobalt, loved it, was nice and easy to run, and my customers loved it as well. I then moved to Coloing a server with Plesk/FreeBSD out of Florida, don't remember the DC though, and then moved to RS and was with them up until a few days ago, having moved to the Planet to get my hands on a cPanel server and get a semi-managed server as well.
Mind you in the two years I was with RS I was never unhappy with them, and will go back to them again if I see a need.
BurstNET
10-16-03, 08:28 AM
<< hard, physical, undeniable evidence. >>
You own server logs?
Not quite...
SMA
PRES/CEO
BURSTNET
Chicken
10-16-03, 03:41 PM
Originally posted by Liftin.com:
Wow did this thread go off topic towards the end or what.
Not what ;) This has been a bit of topic. There are a few things you need to pay attention to concerning 'network downtime' and refunds, etc.
1) Your provider's definition of downtime.
2) Your provider's method(s) for calculating downtime and refunds.
3) Uptime guarantees are a money issue ($$$), they do not guarantee uptime.
I've seen some posts where users comlained that their provider was not coming in at the stated 99.99% (etc.) uptime. The shared server they were on was havig problems. The provider countered that the uptime guarantee related to the network as a whole and thus there was no refunded $$$ for the downtime. Read the SLA. Understand what yor provider's definition of 'downtime' is, how it is calculated, and how refunds are calculated.
Often all of this is more complicated that the simple large text on the front page of a provider's site (99.99% Uptime Guarantee!). Often the definition and calculation is different than what you may assume. External monitors are generally not acceptable proof of downtime for any provider (false positives, etc.), though access logs often are.
Have to cut this short as I'm being kicked off the table! Grrr... :fork:
Ohhh, and by the way... I use Fastservers.net -quite a long thread for a seemingly short answer, eh? ;) :D
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