Problems with mail to add-on domains

[Living Media]

I'm having trouble with email to a pointed domain, and I'm trying to figure out how to fix it.

The problem started a week ago, after the server move. I tried sending emails to pointed and parked domains, and got back error messages that looked like this:
This message was created automatically by mail delivery software (Exim).

A message that you sent has not yet been delivered to one or more of its recipients after more than 96 hours on the queue on xxxxxxxxxxxxxxxxxxx.

The message identifier is: xxxxxxxxxxxx
The date of the message is: Wed, 05 Mar 2003 08:09:04 -0800
The subject of the message is: testing

The address to which the message has not yet been delivered is:

************@***********

No action is required on your part. Delivery attempts will continue for some time, and this warning may be repeated at intervals if the message remains undelivered. Eventually the mail delivery software will give up, and when that happens, the message will be returned to you.

Actual server name and message ID have been xxxxed out. I'm on RH 7.3, CPanel 6, Ensim.

Is this something I can fix? How? Does this have something to do with an MX entry? Where can I find more information on these things? (Gee, I don't ask for much.)

I'm a reseller - I'm still in the Ignorant Zone on many of the technical aspects of hosting. I could easily bump this up the line, but I'm kind of interested in learning how to troubleshoot these things myself, and fix them if I can.

[allan]

Unfortunately, the error message does not give us a lot to go on. Have you tried looking at the server logs (/var/log/maillog) to see what happens when those messages hit?

It could be that exim is not configured to accept mail for those domains.

[Living Media]

Before the server move, email to these domains worked - now it doesn't. So I'm trying to troubleshoot. I don't have permissions to view /var/log/maillog (reseller / shared), so it looks like this may just be a "shoot it on up the pipe" thing, something that shared-server-environment resellers can't fix even if they have the knowhow. Dangit...

Thanks, allan. Even learning a limitation is something.

[rusko]

lesli,

without viewing the logs, specifically maillog and exim_rejectlog you can not identify the problem. have your sysadmin fix it, thats the beauty of being a reseller - no need to worry about system stuffs =]

paul

[Living Media]

Not a whole lot of opportunity to learn either...but, oh well. I'm learning with training wheels on ;->

Thanks Paul!