allan
02-25-03, 07:11 AM
The following press release from EDS (http://www.eds.com/) made its way into my inbox today:
EDS Becomes First IT Services Provider to Offer 100 Percent Availability for Web Sites and Applications
Next Generation Automated Web and Application Hosting Services Leverage Opsware(TM) Technology and Offer 100 Percent Uptime and Time-to-Repair Service Level Agreements
Enhancements Trim Server Provisioning Time from Days to Hours, Drive Service Excellence
PLANO, Texas, Feb. 25 /PRNewswire-FirstCall/ -- Setting a new standard for service excellence, EDS today launched the information technology (IT) services industry's first hosting offering ensuring 100 percent availability for Web sites and applications backed by a time-to-repair commitment.
Featuring a Service Level Agreement (SLA) of 100 percent uptime, the new offering enhances EDS' world-class Web and application hosting services. It leverages Opsware technology to improve the quality and efficiency of hosting services by automating the complete lifecycle of managing enterprise software and the industrial-strength IT infrastructure upon which these applications run.
EDS backs its new Web and Application Hosting offerings with a 100 percent uptime and time-to-repair commitments as short as 15 minutes for fully redundant systems. For clients depending on EDS to host their mission-critical Web sites and software applications, EDS guarantees uninterrupted service availability, backing this commitment with service credits accumulating from the first minute of downtime.
"This 100 percent uptime assurance is a direct result of EDS' relentless pursuit of service excellence," said John Meyer, president of EDS' Information Technology Management service line. "We ensure our clients' service is uninterrupted and of top quality, backing it up with an industry leading SLA. The offering sits right where service excellence meets the bottom line."
[...snip more marketing drivel...]
Now, you and I know this is not possible, unless there are a lot of outs in their SLA (which I am sure there are), but I find it amusing that there is no one to really take them to task for this type of statement. Whereas, if someone on this board were to post the same thing, everyone would be able to point out that this is a fundamentally flawed concept.
Oh well, at least they are making use of the technology they purchased from LoudCloud/Opsware.
EDS Becomes First IT Services Provider to Offer 100 Percent Availability for Web Sites and Applications
Next Generation Automated Web and Application Hosting Services Leverage Opsware(TM) Technology and Offer 100 Percent Uptime and Time-to-Repair Service Level Agreements
Enhancements Trim Server Provisioning Time from Days to Hours, Drive Service Excellence
PLANO, Texas, Feb. 25 /PRNewswire-FirstCall/ -- Setting a new standard for service excellence, EDS today launched the information technology (IT) services industry's first hosting offering ensuring 100 percent availability for Web sites and applications backed by a time-to-repair commitment.
Featuring a Service Level Agreement (SLA) of 100 percent uptime, the new offering enhances EDS' world-class Web and application hosting services. It leverages Opsware technology to improve the quality and efficiency of hosting services by automating the complete lifecycle of managing enterprise software and the industrial-strength IT infrastructure upon which these applications run.
EDS backs its new Web and Application Hosting offerings with a 100 percent uptime and time-to-repair commitments as short as 15 minutes for fully redundant systems. For clients depending on EDS to host their mission-critical Web sites and software applications, EDS guarantees uninterrupted service availability, backing this commitment with service credits accumulating from the first minute of downtime.
"This 100 percent uptime assurance is a direct result of EDS' relentless pursuit of service excellence," said John Meyer, president of EDS' Information Technology Management service line. "We ensure our clients' service is uninterrupted and of top quality, backing it up with an industry leading SLA. The offering sits right where service excellence meets the bottom line."
[...snip more marketing drivel...]
Now, you and I know this is not possible, unless there are a lot of outs in their SLA (which I am sure there are), but I find it amusing that there is no one to really take them to task for this type of statement. Whereas, if someone on this board were to post the same thing, everyone would be able to point out that this is a fundamentally flawed concept.
Oh well, at least they are making use of the technology they purchased from LoudCloud/Opsware.