ThinkSupport
05-29-09, 05:04 AM
Vision 2.0 Feature glimpse..
We finally decided to break the ice — The most awaited lightning speed & feature rich helpdesk is on its way of beta release. We anticipate vision 2.0 beta will be released in first week of June 09.
What is Vision 2.0 Helpdesk all about?
In a nutshell Vision 2.0 is about High Speed Performance, Security, Reliability, Scalability, Portability and User-Friendliness. Vision 2.0 reflects the state of the art in web based helpdesk solutions. It well derives benefits of latest Web2.0 technology and equip support staff with fast, secure and user-friendly interface. It is extensively designed with PHP Ajax that offers user-experience improvement, decreasing user delay, decrease in bandwidth usage, high speed results and loads of features listed below :
Vision Key Features
* Satellite Helpdesk | Multi-Domain Helpdesk
* Robost Mail Parser
* AJAX Based Rich User Interface
* Paid Support (Add Billing Notes | Create Invoice | Track Payment status much more)
* Plugin Based (Allows you to enable or disable various plugins)
* Multi-Language
* Easy Migration Tool (Allows you to migrate Helpdesk’s like Kayako Support Suite | eSupport | Cerberus | WHMCS etc)
* Inbuilt Antivirus Tool
* Auto Upgrades & Installation
* Google Apps | Google Hosted Emails (POP3 & IMAP SSL)
* Scrap Book & Private Messaging
* Submit / Reply Tickets Using Your Favorite Email ClientVision Helpdesk
* Customized Tool Bar
* Service Level Agreements
* Report Generation
* Online Issue Tracking
* Custom Fields
* Ticket Escalation
* Login Integration
* 3rd Party Live Chat Integration (CCS | LivePerson | ProvideSupport)
* Configurable Client Portal
* Client side quick search facility
* Useful Tools : KnowledgeBase | Downloads | Predefined | News | Troubleshoot Advance Search | Alerts | Filters | Labels | Flags | Address Book | Calender
Check out ScreenShots and Previews of Vision2.0 beta here --
http://www.thevisionworld.com/vision2-feature-glimpse.html
We finally decided to break the ice — The most awaited lightning speed & feature rich helpdesk is on its way of beta release. We anticipate vision 2.0 beta will be released in first week of June 09.
What is Vision 2.0 Helpdesk all about?
In a nutshell Vision 2.0 is about High Speed Performance, Security, Reliability, Scalability, Portability and User-Friendliness. Vision 2.0 reflects the state of the art in web based helpdesk solutions. It well derives benefits of latest Web2.0 technology and equip support staff with fast, secure and user-friendly interface. It is extensively designed with PHP Ajax that offers user-experience improvement, decreasing user delay, decrease in bandwidth usage, high speed results and loads of features listed below :
Vision Key Features
* Satellite Helpdesk | Multi-Domain Helpdesk
* Robost Mail Parser
* AJAX Based Rich User Interface
* Paid Support (Add Billing Notes | Create Invoice | Track Payment status much more)
* Plugin Based (Allows you to enable or disable various plugins)
* Multi-Language
* Easy Migration Tool (Allows you to migrate Helpdesk’s like Kayako Support Suite | eSupport | Cerberus | WHMCS etc)
* Inbuilt Antivirus Tool
* Auto Upgrades & Installation
* Google Apps | Google Hosted Emails (POP3 & IMAP SSL)
* Scrap Book & Private Messaging
* Submit / Reply Tickets Using Your Favorite Email ClientVision Helpdesk
* Customized Tool Bar
* Service Level Agreements
* Report Generation
* Online Issue Tracking
* Custom Fields
* Ticket Escalation
* Login Integration
* 3rd Party Live Chat Integration (CCS | LivePerson | ProvideSupport)
* Configurable Client Portal
* Client side quick search facility
* Useful Tools : KnowledgeBase | Downloads | Predefined | News | Troubleshoot Advance Search | Alerts | Filters | Labels | Flags | Address Book | Calender
Check out ScreenShots and Previews of Vision2.0 beta here --
http://www.thevisionworld.com/vision2-feature-glimpse.html