Kayako

[AHN-David]

Whats everyones Views on Kayako?

Few features that should be added are SEO friendly KB.

Also a feature that combines chats, i dont think there is one. often some chats for support go over a few sessions so it would be great to combine.

[SSANZ]

I love it, its a great support system.

The history for client chats or history chats is great, i dont have an issue with it

[xlogicgroup]

I've used kayako for years, it really is a good product. However, the support is sometimes a little rough around the edges, IMO.

[creativhost]

For all the big nams I see on the website I was expecting better support.

[anthonyw17]

its pretty awesome ive used it before

[NETEL_MAX]

It`s a really good support system ... probably the best on the market on the moment. We do not have any issues with it what so ever.

[webhostukcom]

Yes kayako is good..we have also tried ..http://thevisionworld.com it have some really good features that kayako does not have... more important its really fast and cheap as well.

[Belier]

Probably the best at the moment :)

But I like to use the WHMCS's integrated system, because is more easy to admin all in only one place :)

[infrenion]

We recommend Vision Helpdesk over Kayako, We migrated from Kayako to Vision Helpdesk.

Vision Helpdesk is much advance over kayako - it has unique feature Satellite Helpdesk which allows us to manage support for multiple companies at one place,.

It's integration with WHMCS is awesome - offers several modules like Paid Ticket Support, Fetching WHMCS clients info into Ticket and much more.

[HorizonH-Graham]

I think Kayako is very good, but costly. But I won't really suggest that you use Vision.

What about eSupport? :)

[~ServerPoint~]

I believe you need to understand that your customers which use the software should be comfortable about it and that should be comforatble for you in another hand

[DD-Mark]

i dont really like it, i personaly like the whmcs builtin script, i think its easyer this way i dont have to log into more then one place, everything can be done inside one system...

[suppleSupport]

We use Kayako too, nothing else really compares.

[arbet]

We used to have it when I used to work at a hosting company years earlier. It wasn't a bad product, but not the greatest either. We use WHMCS helpdesk these days, and it works great.