Does anybody here know this mail problem?

[eBizAlive]

I have a client who can't send emails from pop3 accounts on the server to a russian email service. This is the message returned:

Your message is being returned unprocessed.

The following annotated envelope headers illustrate the error(s):

Error in "rcvdfrom" envelope address:

. ([xx.xxx.xx.xxx]:12250 "EHLO host.server.com" ident: "NO-IDENT-SERVICE[2]" whoson: "-unregistered-"
smtp-auth: TLS-CIPHER: "EDH-RSA-DES-CBC3-SHA keybits 168/168 version TLSv1/SSLv3" TLS-PEER-CN1: )
^
^-illegal subdomain in domain, probably extra '.' at the end of the address
\-illegal subdomain in domain, probably extra '.' at the end of the address

Hoping for some input.

Thanks
John

[dynamicnet]

Greetings:

Aside that you don't send from a POP3 :-)

Note: There may be more steps listed because you didn't post the client's outgoing mail server settings, their from email address, and the email address they are trying to send to.

Check:

1. Is the From email address your client using a valid email address. Does it exist on your server?

2. Your DNS zone for the received from email address -- is it set up properly? When you restart named are there any error messages in /var/log/messages or /var/log/syslog ?

3. Your error logs (syslog, messages, and the log file used by your email program) to see if you have a copy of the same thing or similiar to the error message received by your client.

Ident runs on port 113 (going from memory). If the error message is from your server, make sure you have the Ident port open in your firewall (check the port, don't go by my memory).

Thank you.

[eBizAlive]

Hello,

Thanks for responding.

1. Yes, it's a valid email address on the server.

2. I couldn't see anything in messages - except exim failed to shut down several times - I tried to restart it at some point through WHM. As for /var/log/syslog it says that there is no such file or directory

3. I couldn't see anything in messages - syslog doesn't exist. Where is the log file used by my email program located?

John

[dynamicnet]

Greetings:

I'm glad there are only a few occasions I question my sanity with qmail; it seems all I read about are problems with Exim ;-)

Seriously, I would recommend your system administrators review the logs, try to duplicate the problem, and check out the dns configuration on both sides of the fense.

http://www.dnsreport.com/ and http://www.dnsstuff.com/ have excellent tools.

Thank you.

[eBizAlive]

I agree with you. Far to many problems with exim.

John