Something about 2Checkout.Com

[Fastian]

Hi guys

After digging through a lot, I have come to 2Checkout.Com as my only choice of accepting CC online. Being in a third world country like Pakistan, sometimes it’s really hard to get things done easily.

I want to know few things so if anyone here has a good experience with 2CO please help me in this. Let me put this in question wise.

5) How much time 2CO take to confirm the payment? (i.e. if someone paid using CC, after how much time I can confirm that the payment is successfully received by 2CO )
6) How can I use “Money Back Guarantee” with them? (i.e. if I want to offer 30 days money back guarantee to users, how I will be able to pay them back using 2CO)
7) I heard that they do “Verification by Call” to see that the good/service has been done by the seller. Doesn’t that look odd to the clients?
8) If there is anything bad about them that you want to point out, please tell me.

Well, If you put some details in your reply, that will be a great help.

[Fastian]

No reply yet :(

[Chicken]

I haven't used my 2CO processor account in quite some time, so I'm afraid some of the discussion will be outdated, but I'll give it a shot to get you going. Maybe someone can confirm or deny anything...
5) How much time 2CO take to confirm the payment? (i.e. if someone paid using CC, after how much time I can confirm that the payment is successfully received by 2CO )
What happened to numbers 1-4? ;) Well anyhow, this was something talked about many moons ago. The deal was that most of the time payments are confirmed relatively quickly... *but* there were times... sometimes weeks later... when 2CO would call to check on one of the orders and it would turn out to be bogus. Needless to say, payment refunded, you're out fees and services provided. The bottom line in the discussion was to treat it as your own merch. account and confirm the orders yourself as you would normally.
6) How can I use “Money Back Guarantee” with them? (i.e. if I want to offer 30 days money back guarantee to users, how I will be able to pay them back using 2CO)
You can probably refund their payment, but chances are you cannot refund a partial (have to check with them). I don't think it's entirely wise to give partials (prorated etc.) as you *could* be out the amount you refunded them, *plus* the amount they originally paid should they challenge the charge (try to do a charge back, etc.). If at all possible, try to deal with the payments in the original context they were made and don't give back money outside this IMHO.
7) I heard that they do “Verification by Call” to see that the good/service has been done by the seller. Doesn’t that look odd to the clients?
Well, they want to confirm that you've given the service paid for, but yes, I'd think that might look odd to the client. Also see above where I've heard of calls weeks later to confirm payment details.
8) If there is anything bad about them that you want to point out, please tell me.
I hated their web interface, and thought I should have just gotten a regular merchant account (which you may or may not be able to do from where you are). It's slow. They process things slower than a merch. account and they don't rush to put money in your account that you can remove. Plus they withhold a certain amount for who knows how long. Seemed OK if you had no other choices, but to be honest, I'd rather use PayPal (again, you might not be able to use it).

[Fastian]

Thanks Chicken for a detail reply.
That really helps.

Looking forward to hear from more members.

[Corey Bryant]

5) How much time 2CO take to confirm the payment? (i.e. if someone paid using CC, after how much time I can confirm that the payment is successfully received by 2CO ) 2CO should notify you how do I fill orders? (http://www.2checkout.com/overview.htm#3)
6) How can I use “Money Back Guarantee” with them? (i.e. if I want to offer 30 days money back guarantee to users, how I will be able to pay them back using 2CO)You can give refunds but keep in mind that if they pay you $20, they will expect $20 back. You will be out the discount rate and transaction fee.
7) I heard that they do “Verification by Call” to see that the good/service has been done by the seller. Doesn’t that look odd to the clients? No not really. A lot of places implement this. It helps a lot on fraud.
8) If there is anything bad about them that you want to point out, please tell me. 2CO is basically a third party processor - you use them to process credit card transactions. They are actually re-selling your services and your products. There are already the

consumer
issuing bank
merchant account processor
the acquiring bank
the merchant
And now you add one other party to the mix. Using a third party processor will have advantages (like the scrubbing of the transaction, the processing of the card, compliancy). But some problems with using a third party processor is that you don't get your money as quick when using a merchant account provider, your name usually does not appear on the consumer statement, a larger discount rate.

[hostingpod]

2co is good, but there fee's can be costly compared to other merchant accounts...

[tnt4ever]

2co is cheap & the best option with lot of countries supported

[CaT|3oNeS]

Hi,

When we used 2Checkout, which was about 2 years ago and things might of changed since then.

Our experience was that even though it is cheap, they are strict on what you sell, so if you do hosting, web design and domains, well they might be really hard folk to understand it.

Second, approval of payments and released payments are way too long. They seem to want to control on the payouts too much.

The fees, might be really high too at some points during your business.

I don't think we will ever use them again, things take too long.

[ImageLeet]

2checkout is alot better now, we are using it from some time now.
orders are approved in 3-4 hours or earlier, weekly payment cycle works great and yes you can issue partial refund

[HostLayer]

I am liking it, I will be switching in a few months though.

[asp-hosting.ca]

5) How much time 2CO take to confirm the payment? (i.e. if someone paid using CC, after how much time I can confirm that the payment is successfully received by 2CO )


I receive automatic notification for every new order within minutes of the order submission. Usually within 24 hours I receive a report about the fraud check 2checkout.com did on the order.


6) How can I use “Money Back Guarantee” with them? (i.e. if I want to offer 30 days money back guarantee to users, how I will be able to pay them back using 2CO)


You can simply refund the billing and cancel the order.


7) I heard that they do “Verification by Call” to see that the good/service has been done by the seller. Doesn’t that look odd to the clients?


I really don't know how does this look to customers and if they do that with every customer.


8) If there is anything bad about them that you want to point out, please tell me.

Well, If you put some details in your reply, that will be a great help.

The only bad thing is the slow support in my opinion.



Peter

[ThinkSupport]

The only bad thing is the slow support in my opinion.



Peter


I agree that the only problem with 2co support is very slow.

[asp-hosting.ca]

Just a note about 2checkout support. If you need to contact them right away don't send a support ticket, but call them directly. Emails might go unanswered for days with them...

[RSHosting]

Been using 2co for long but never had any issues with them.

Frankly we never got a chance to contact there support.

[RavenServers]

Our experience was that even though it is cheap, they are strict on what you sell, so if you do hosting, web design and domains, well they might be really hard folk to understand it.

Hi,

I agree. On the ToS to sell, it weirdly states that you may sell dedicated machines and shared web hosting, but no shell accounts / IRC related servers.

Overall, however, I find them to be quite functional.

Best wishes

RavenServers

[alemcherry]

They offer poor support, slow verification and poor integration tools. Theere is no IPN kind of thing, user have to click a button to post the data back to the merchant. I am facing the problem with this, as some users dont click the button to return.

But not many option to international merchants. So just using them for last 2-3 yrs.

[MaxHostingSale]

Worldpay is also good. I know that companies in India use it.

[marengo]

I'm using 2CO 3-4 years

1.Verification/confirmation 24 hours
2.Money back: cancel the order, that's easy
3.They do that not too often. That's OK for the customers

+ Also they offer Payoneer, not only wire transfer
Support is slow, that's true :(

[conper]

used to work with 2checkout now i use paypal

[WebbyCart]

2co is already proven thru out these years and they have added payoneer debit card lately and now they are one of the best...

[mcwsinc]

In My Opninion 2Checkout Is The Worst Thing Out There
But Because Of Your Country Limitations There Are Very Few Choices For You
Try IntaBill.com
They Accept High Risk Countries
Regards

[Presswait]

I like 2checkout. The secret of sucess with them is honestly - just be honest with them and you will difenatelly happy with them

[ezhostingwizard]

I think I will go with 2CO as my CC merchant
I have run some rate tests and 2CO seems
to be cheaper?

As for their service I do not know.

[ezhostingwizard]

just checked out IntaBill.com WOW are their Fees HIGH.

I dont think I would go with them.

[Formpay]

i have seen many topics on forums complaining about 2co shutting them down for webhosting.

[dreifels]

5) How much time 2CO take to confirm the payment? (i.e. if someone paid using CC, after how much time I can confirm that the payment is successfully received by 2CO )
depends where the payer is. PASSED confirmation, if he is in USA/Canada: 30 min - 2 hrs, Europe: 1-6 hrs, Mid + Southamerica: 2-6 hrs, Asia: 2-6 hrs
(rarely up to 32 hrs)


6) How can I use “Money Back Guarantee” with them? (i.e. if I want to offer 30 days money back guarantee to users, how I will be able to pay them back using 2CO)
yes, you can run a refund for full or partial amount by click. You get credited back also your (partially) fees.


7) I heard that they do “Verification by Call” to see that the good/service has been done by the seller. Doesn’t that look odd to the clients?
can't confirm verification by call. They have different fraud protection ways, but in any case I cannot recommend to use them for irrecoverable items/service as any CC payment has the forced recharge risk. (only two services w/o recharge risk are Alertpay.com and Moneybookers.com)


8) If there is anything bad about them that you want to point out, please tell me.
As they pay out by wire transfer only, it may have relative high bank fees, if you are outside USA, you may calculate 20-50$ for each transfer

But overall, 2CO is one of the three services I can recommend, and we use it successfully for years.

edtit: forgot another advantage: If it is not a recurring sales, customer can choose to pay by CC to 2CO directly, or use PayPal ("Checkout by PayPal"). This is a good way for those who cannot sell by PayPal or who don't want to come into the forced refund trap of PayPal, let the customer pay by PayPal nevertheless.

[dreifels]

They Accept High Risk Countries

"High Risk Countries" is a definition made by PayPal for political reasons.
In fact, no country is "High Risk" by itself, and if a country should get that label , then is it USA

Within 10 years expericence more thn 80% of fraudulent orders and chargeback because "lost CC" and other excuses we had from customers with US address, with US CC, paying by PayPal.

another 10% we also had with Paypal, but non-US customers, all from Europe, most from Russia and Germany

5% we had with 2CO, also all from US customers.

the remainign 5% are from allover the world, but just such "High Risk" countries like (i.e.) of Argentinia, China, Iran, Lebanon, Africa, had none fraudulent orders for us (maybe, as the preferred to pay by monebookers.com or Alertpay).

Anyways "Accept High Risk Countries" is a thing that the merchant can choose or not, it is his risk. I don't want that my CC gate makes a filter selected by country. Such gives pseudo serucity only.

[LaneHost]

Don't believe 2CO is any more of a problem with chargebacks, fraud etc. You can still have the problem with PayPal or your own merchant account. Stolen PayPal accounts are getting more common as phishing becomes a bigger problem. The best way to fight them is to try and verify each order, use a service like MaxMind to help block orders that are fraud.

[dreifels]

The best way to fight them is to try and verify each order, use a service like MaxMind to help block orders that are fraud.
gives no right security in fact.
we got forced chargebacks from PayPal 3 months after delivery of service. PP give no right reason, just only some vage words, pointing to their TOS (PayPal can debit your account with a chargeback "at any time, for any reason, for any amount" if buyer AND seller are not within US or Canada AND it is a not tangible item like services, licenses, domain names, webhosting, etc. etc. and so you cannot proof delivery of item by 3rd party paper documents)

[LaneHost]

gives no right security in fact.
we got forced chargebacks from PayPal 3 months after delivery of service. PP give no right reason, just only some vage words, pointing to their TOS (PayPal can debit your account with a chargeback "at any time, for any reason, for any amount" if buyer AND seller are not within US or Canada AND it is a not tangible item like services, licenses, domain names, webhosting, etc. etc. and so you cannot proof delivery of item by 3rd party paper documents)

Yes, unfortunately these payment services can do that and sometimes there is little you can do with the business getting the short end of the stick at times unless you have a tracking shipping tracking number etc which web hosts don't as its a digital service :rolleyes:

[dreifels]

Yes, unfortunately these payment services can do that and sometimes there is little you can do with the business getting the short end of the stick at times unless you have a tracking shipping tracking number etc which web hosts don't as its a digital service :rolleyes:
with Alertpay and Moneybookers.com you're on the secure way. No forced refund. Risk of stolen CC etc. is not yours. So you can sell services and other not tangible items and accept CCs. :banana:

[LaneHost]

We already use moneybookers to accept payments, its mostly used by our international clients.

Have an verified alertpay account, but to be honest haven't had a chance to test their service yet.

dreifels, I am assuming you are already using alertpay for your business, can you please let me know how you like the service? Any problems so far?

[dreifels]

We already use moneybookers to accept payments, its mostly used by our international clients.

Have an verified alertpay account, but to be honest haven't had a chance to test their service yet.

dreifels, I am assuming you are already using alertpay for your business, can you please let me know how you like the service? Any problems so far?
- in general no problem
- currently they can't accept Mastercard
- countries for withdrawal to bank account are not so much, with the special limit (which I don't undertstand) that they cannot run a wthdrawal for any country of EURO zone, but for some countries only. This technically is not to understand, as you can send funds to any bank within euro zone if you have one account somewhere within the zone. I asked them, but their answer was confuse and give not right reason. (sample they can proceed a withdrawal to Belgium and Austria, but not to Germany and some other countries of euro zone.)
- Alertpay is well used from customers of outside europe who can't use Monebookers.com, i.e. North Africa, so its a good addition to moneybookers.com, but can't be a replacement.
- withdrawal fee to bank account of EUR 10.00 is acceptable, if you collect some funds. (moneybookers.com charges 3.50)
- good also is that you can run two business labels with one account

[nodewire net]

certainly. we too use mb and ap. they r good in my opinion.