View Full Version : Createspace.net Review
details of the package and the company
name: Createspace
www: http://www.createspace.net
package -
Reseller at 1Gb of space and 10Gb of bandwidth. costing $100
hosted by them since 12th June 2003
Review
Well things started out well for the first week, then the server went down for about an entire day - i cant be more accurate as i was out most of the day and jsut checked the site whenever i was home.
Then the server got hacked with no notice from a support rep at createspace, i actually found out through a client of mine (hack happended over night GMT). I replaced the index files back to the correct ones and then emailed support(AT)createspace.net never heard anything from them. Two days after the hack the server went down with no information from a support rep even after an email was sent.
The same pattern of events has happended on 2 more occassions, the most recent being this weekend when the server was hacked again (same people, same message and i would imagine same entry point), and 10 minutes after i get the index files sorted out the server goes down and has not been up since, that is now 24+ hours and there has been no response to the email i sent and no word from any memebr of staff.
I spent $100 on getting a reseller plan to start up my own hsotnig firm and then move over to a dedicated server once I had enough of a client base. I have since paid out $150(ish) to customers in compensation for the continual downtime and hacks. I only have 6 sites remaining in the account i have with createspace and they are all either deisng clients or friends who I am hosting as a freebie.
Rating 1/10 they only get a point because their prices are good and when the server works its pretty fast.
Stew, is this a "review" or is it more induced by the latest incident documented on the "sister forum"?
Just like clients shouldn't rave about hosts 24hrs after signing up, ror us to get full benefit from a review it's best if the reviewer posts at a more suitable time.
:fork: you must have scare them or something, their site is down, one of those middle day reboot. not good for business.
ok I figure out what's wrong with them, dns is down, I will set a cronjob on their domain so I can tell you exactly how long it will take for them to come back. I have nothing to do at the moment
thanks jyt :)
Toolz, what incident?
Interesting because they are hosted at peer1, which should be in Vancouver and they are very good network, so my take on the situation, imho; their server is dying or they just can't admin properly. I do have server with peer1 but it's in Montreal and I never had problem with them, only one, the service tech guy disconnected one of my server by accident, which was almost funny...maybe :-)
no good!
PING 65.39.205.132 (65.39.205.132) from 216.40.213.37 : 56(84) bytes of data.
From 216.187.123.225: Destination Host Unreachable
From 216.187.123.225: Destination Host Unreachable
From 216.187.123.225: Destination Host Unreachable
From 216.187.123.225: Destination Host Unreachable
From 216.187.123.225: Destination Host Unreachable
From 216.187.123.225: Destination Host Unreachable
From 216.187.123.225: Destination Host Unreachable
--- 65.39.205.132 ping statistics ---
8 packets transmitted, 0 packets received, +7 errors, 100% packet loss
Mon Jul 14 13:01:24 EDT 2003
Originally posted by stew:
thanks jyt :)
Toolz, what incident?
I think they got compromised. It seems they were neglectful in that they got attacked a bit back and didn't clean the box. Actually they should have reinstalled - which I believe they're doing now.
I hope I've got the right case? I'll provide a link if you like?
BTW sorry to hear about your unfortunate experience there.
i have spoken to Dan (owner of createspace) personally within the last few hours and they are changing the hard drive.
i stand by my above review but will of course make ammendments should an ammendment be nessercary, just depends on what state its in once the servers back up and running
Poor them, at least they got a page up today, explaining what's going on. A story to follow.
this has nothing to do with peer1, peer1 is excellent. as for the timing of the post, i dont think it makes a difference due to the past track record.
although i sympathize with people who have had servers compromised, you have to remember that it doesnt (usually) 'just happen' (unless an unpublished vuln was exploited, which isnt the case). while i am all for punishing perpetrators, fault for negligence in securing a system lies with the admin and the admin only.
as an example: we had a support tech ignore the procedure for logging in as root to one of our servers today. the box automatically restricted acls even further, firewalled the poor guy out and paged me, among other things. sure, coding this up was a hassle, but well worth it.
paul
i do feel that the boxw as pretty unsecure and the system your talking about Paul seems a good one, but would i block a hackers access ot the root of the server?
Stew, I'm not sure if you have your domains registered with the bad company or not, but if you do, consider transferring the domains quickly! You can incur extra costs if you can't get control of your domains!
emstro - i have all my domains registered with a company called UKReg (ukreg.com) and have complete control over my domains.
Glad to hear that - you made the right call!
i know.
one of my friends bought a hsoting account with 1&1 and registered a few domains with them and it took him a month of emailing and faxing jsut to get them to change the nameservers
so what is happening with createspace.net, today nothing happen not even a ping to the domain, the domain is still register, tho ;)
domain registration can be a drag, I have see lots of rip over the years, just be sure that you establish a fare relationship with someone before doing business with.
perhaps it is a good idea to ask directly to the business's clients, that will give you a good clue if that company or person is reliable.
just my two cents...
-jy
editing with some more news, their domain is on HOLD...even better
updatE:
createspace has been bought out by cross source media (http://www.crosssource.com) goodnees knows if this will improve service but we live in hope.
Originally posted by stew:
updatE:
createspace has been bought out by cross source media (http://www.crosssource.com) goodnees knows if this will improve service but we live in hope.
doesn't look promissing same problem the domain is unavailable.
is this also the idea for a company that does not do well, we've been bought by joeblowhyperpromising.com, who knows if it's not the same dudes that run it.:banana:
in the meantime createspace.net is back online, woho!
i dont think its the same dude as i sent the guy a PM regarding a long running problem and it was fixed within 24 hours!! a first for ages that a problems been fixed :D
Originally posted by stew:
i dont think its the same dude as i sent the guy a PM regarding a long running problem and it was fixed within 24 hours!! a first for ages that a problems been fixed :D
this is good news, at last there is some light at the end of the tunnel. happy for you, hope for the best.
Netivex
08-29-03, 06:07 PM
No, it is DEFFINATELY not the same guy running it ;)
Who know's who it is? :baghead:
Robert Donaldson
Operator
08-29-03, 06:12 PM
Originally posted by stew:
updatE:
createspace has been bought out by cross source media (http://www.crosssource.com) goodnees knows if this will improve service but we live in hope.
Is it just me or is the website not working? :confused:
Originally posted by jyt:
this is good news, at last there is some light at the end of the tunnel. happy for you, hope for the best.
:) thanks
yeah teh crosssource site seems to be down... dont know why as it is the right address... ah well at least my own site (and those of my customers) are still avalible
What's wrong with people, how could you offer services and not be able to have even a basic ugly site (like my vspace solution at the moment) offering services that you are suppose to be about.
Their site createspace.net is under construction, great that will certainly boost confidence in client's mind.
Man get your **** together and at least get a simple form which people can fill-out to request hosting, and please answer it promptly, that's what the internet business is about.
I understand they may want the best website design as possible but who care.
btw, we are working on a new design website for vspace, still going to integrated osC to it . :fork:
Netivex
08-30-03, 07:59 AM
Perhaps their website is down because they do not want any more signups until they fix what was wrong with the service, stop billing people incorrectly, stop overloading the servers that are already being used, (get new servers), move clients over to the new business, integrate the new billing, support and client management systems...
Perhaps clients will be notified of what is going on, rather than being left in the dark like they previously were.
You are free to manage your business in the method that you believe will help your clients the most. And we will manage ours using the methods what we believe will work.
i do know that they are busy setting up all their billing and support stuff.
JYT - my clients site will be done shortly and I'll definatly drop you a line once i've calculated how much it will need :D
Originally posted by Netivex:
Perhaps their website is down because they do not want any more signups until they fix what was wrong with the service, stop billing people incorrectly, stop overloading the servers that are already being used, (get new servers), move clients over to the new business, integrate the new billing, support and client management systems...
Perhaps clients will be notified of what is going on, rather than being left in the dark like they previously were.
You are free to manage your business in the method that you believe will help your clients the most. And we will manage ours using the methods what we believe will work.
That is a lot of suppositions, I agree with you that businesses are free to manage themself the way they see fit, but this doesn't mean that one day you are in business and the next day you are off, or if I may say, not available, I understand servers may go down for a few hours, maybe a few days, which in any case, just rent an other server else where. I have been in this business "The Internet" since 1994 and I myself had lots of problems but I always manage to get things done in a very reasonable time. This is what the internet is all about, be available and get things going.
As far as billing clients, signing them up, etc, wow they must be very much in demand...give me a break, they aren't CI host for god sake, get a pen and a piece of paper and right-down those client information and move on. That's what I do.
Sorry I forgot this is not an appropriate way to do things. :baghead:
i agree that its not the way to conduct busniess but as im already a customer and as long as my site doesnt go down im okay with it... ive paid for my full year of hosting (wont be doing that again though!) so dont really need to worry about how they do there billing.
Netivex
08-31-03, 08:02 AM
jyt,
I am not going to start a debate with you, as really we are both starting to sound like an old married couple (meant to be taken as a joke ;) ...
But to let you know, when we took CreateSpace.net over there were little-to-no information regarding the very large client base. There was NO support system at all. People were being billed for service that they cancelled months prior and the server has more clients on it than it should.
What I don't understand how not accepting new orders is not the proper way to conduct business. If I were seeking hosting, I sure wouldn't want to have services provided by a company that overloads servers, bills incorrectly, falsely advertises, and has no way of contacting their customers. And because I wouldn't want that from a host, I will not do that as a host.
My goal right now, is to get what business there is organized and then start taking new orders on. Why is the website down? The business was still receiving new orders (2-3) every day.
Hopefully you will see things from my perspective.
Placer14
01-05-04, 08:12 AM
So based on the vague dancing around the bush responses here....would it be safe to assume that createspace now = Netivex?
I hope the site you're starting in Jan 2004 is the new createspace cause i wouldn't keep the branding at all.
Also...a little communication goes a LONG way if you want to retain a lot of your customer base. Just an opinion.
I find in Cust Serv, if the world is ending and there is nothing you can do to fix it, as long as you keep the Cust abreast of the situation they will be more.....willing....to accept the inevetable.
Oh and sorry if i'm digging up old dirt. I pulled this up form the other thread. :p:
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