IntelloDesk - Loving it EVEN IN BETA!

[Senad]

I purchased IntelloDesk due to the incredible offer they have and I must say that so far I'm very please not to have missed out on it like I did with Kayako and Cerebus. I've tried kayako and cerebus as well but for some reason the cost and the look didn't appeal much to me.

This month I decided to start searching for a support center for my clientbase and I was pretty much stuck between cerebus and kayako (what other good options are there right :D?)...until I saw an ad on IntelloDesk. I took a look and I was pretty impressed.

Right now it's in beta and it has a few bugs but I really want to say that it is one of the nicest support centers I've tried. Not only that but I have to give a hands down reward of excellent customer service to the staff. They are very active and are working very hard coding and fixing up any bugs to release it out of Beta. So far I'm very impressed and I can only highly recommend them for their support and quality product that they have created up till now. With time I can see this as being the prime support desk. So basically I felt that I should share my experience and that hopefully others won't pass by such a good thing (especially with the price it is at now).

I'll keep you updated once it comes out of beta and as time progresses of course but right now it is looking like a very good peice of software :).

[wisehosting]

cerebus and kayako (what other good options are there right :D?).
Support Trio from active campaign is brilliant and also contains a kb that rivals (if not better imo) lore.

Of course you can get cerebus for free - which changes things if you are going on cost . . .

[Senad]

Support Trio from active campaign is brilliant and also contains a kb that rivals (if not better imo) lore.

Of course you can get cerebus for free - which changes things if you are going on cost . . .

1) A company should always invest in technologies that they feel will outdue the competition in time. I for one feel that IntelloDesk will do that very effectively with what I have tested thus far.

2) Free as in only one e-mail address? No thanks, a real company is always willing to invest their money in a product that is as good as IntelloDesk so they can provide better support in all aspects (sales, support, etc...).

[Exon]

I'll stick up for ID here. We purchased our copy and I have to say from all the other ones out there that I demo-ed, ID has blown them all away.

I don't know anything about Support Trio, but I look at more things than just a "kb". The support for ID is great, and the fact that they consider any/all suggestions rather than just ignoring them completly makes me feel that ID is a worthwhile investment, and I will continue to renew support subscriptions for that reason alone.

Edit: I wanted to state that I won't base my decision for a support desk on just a "KB". There are more factors than a KB, that I can edit, to consider. I love ID's Knowledgebase, don't get me wrong - love it. I just can't believe that with one factor, and sentence you dismiss ID all together.

[Equonix]

Mark made it the support center amazing. He did a fantastic job on it. And that 90% Discount deal was great as well.

[country-tyme]

I also went for ID. It's everything I need. Originally used edgepanel, but it has been non-functional on the admin side since October.

[renaissonce]

I also purchased ID, 5 weeks on it has been a great product.

[bryceton]

I have been using it for months now and have been really happy with it, when I needed help with anything there support department responded very quickly even on hours where they said they were not in the office.

[ThinkSupport]

Have you tried http://www.ubersmith.com/ its much better, I feel.As its got inbuilt billing system thats a plus point other than the common functions in all ticket system :) try this you will love it.

[wisehosting]

just to point out that we too judge ours on more than just a "kb" - however we base things on how to make things easier for our customers to solve problems. . . . Support Trio does that - having a killer kb makes it even better :-) For Modernbill users - the integration is seemless and for client exec users - it couldnt be easier!

[blue27]

Have you tried http://www.ubersmith.com/ its much better, I feel.As its got inbuilt billing system thats a plus point other than the common functions in all ticket system :) try this you will love it.


So how long did you use IntelloDesk before you came to this conclusion?
What exactly did you find better or different about ubersmith?
Do you have some customer feedback that would support what you say here? Did they imply to you that you should change from intellodesk to ubersmith?

[ThinkSupport]

Hi blue27.. As I made it very clear above that ubersmith has got inbuilt billing manager you keep a track of invioce incoming sign ups all neccesary client info just login in to one single board, were as I tried the demo version of IntelloDesk I dont see any such thing. Its got normal queue nothing more different than other boards like kayako or cerberus..I dont mean that this boards are not good ...but its always better to have the best.You can try it yourself in this case and compare.

[dotDavid]

While intellodesk was all right (yes, just all right) I prefer other applications instead of it.

For example intellodesk's knowledgebase was very lacking. We also had constant issues with new bugs almost every update. The system just wasn't that thorough.

I will have to admit though intellodesk's support was second to none (espescially compared to say kayako) which tells me they're going places.

So for now I'll just hide that license of mine away and wait for a usable version.