PiMPaRSeBiSh
02-18-05, 09:11 AM
The support team for modernbill consists of 1 [person] for every 5000 customers (just my opinion).
First let's view the reply times:
Me - Posted on 15 Feb 2005 02:38 PM
MB - Posted on 16 Feb 2005 02:35 PM
Me - Posted on 16 Feb 2005 02:40 PM
MB - Posted on 17 Feb 2005 10:25 AM
Me - Posted on 17 Feb 2005 10:33 AM
MB - Posted on 18 Feb 2005 12:38 PM
Me - Posted on 18 Feb 2005 12:47 PM
Secondly all of the replies didn't do anything for me except show their ignorance. All they have done is ask me several questions that could have been easily answered on their part by utilizing the information they ask for upon creating the support ticket. Such as modernbill installation url and login details.
As, you see above it has taken a full day for each reply from the MB support team and I can assure you that we have gotten nowhere with the problem as the only questions they have asked could have been answered themselves. What domain are you trying to transfer? If these [people] would go to my order form and check for theirselves that all domains fail to validate upon transfer then they wouldn't have had to ask that.... Which confuses me because I do provide them with my modernbill installation and orderform urls upon creating the ticket..... What happens when you try to transfer a domain using the internal orderform? Hmm, well the same thing that happens with the external.... Ya know they could have figured this out themselves by loggin in to my modernbill installation using the username and password I provided them with upon creation of the ticket, but no they insist on waisting a day of my time on every question they ask, because of the 24 hours or more that it takes them to reply to the ticket, compared to my few minutes.
<<ADMIN NOTE: Portions of this post were removed and/or edited.>>
First let's view the reply times:
Me - Posted on 15 Feb 2005 02:38 PM
MB - Posted on 16 Feb 2005 02:35 PM
Me - Posted on 16 Feb 2005 02:40 PM
MB - Posted on 17 Feb 2005 10:25 AM
Me - Posted on 17 Feb 2005 10:33 AM
MB - Posted on 18 Feb 2005 12:38 PM
Me - Posted on 18 Feb 2005 12:47 PM
Secondly all of the replies didn't do anything for me except show their ignorance. All they have done is ask me several questions that could have been easily answered on their part by utilizing the information they ask for upon creating the support ticket. Such as modernbill installation url and login details.
As, you see above it has taken a full day for each reply from the MB support team and I can assure you that we have gotten nowhere with the problem as the only questions they have asked could have been answered themselves. What domain are you trying to transfer? If these [people] would go to my order form and check for theirselves that all domains fail to validate upon transfer then they wouldn't have had to ask that.... Which confuses me because I do provide them with my modernbill installation and orderform urls upon creating the ticket..... What happens when you try to transfer a domain using the internal orderform? Hmm, well the same thing that happens with the external.... Ya know they could have figured this out themselves by loggin in to my modernbill installation using the username and password I provided them with upon creation of the ticket, but no they insist on waisting a day of my time on every question they ask, because of the 24 hours or more that it takes them to reply to the ticket, compared to my few minutes.
<<ADMIN NOTE: Portions of this post were removed and/or edited.>>