Free, Open Source Helpdesk Solutions?

[fatbear]

I'm looking for a free, open-source helpdesk solution. I'll use this for my website hosting&design needs to facilitate communication with my clients. If there are any timing/billing add-ons, that'd be nice too.

Thanks,
Steve Amerige
fatbear

[Adam228]

Cereberus is the most inclusive open source helpdesk that I know of :)

[fatbear]

I found it at www.cerberusweb.com, but it is not a free, open-source solution. They want $100/year (unlimited domains).

Any suggestions for free solutions?

Thanks,
Steve Amerige
fatbear

[zidev]

We're currently looking at oneorzero.com's solution. Just about everything I would expect in a helpdesk is included :)

-- HW

[fatbear]

I saw the oneorzero.com solution as well today. When I use it, it seems to allow anyone to submit a trouble ticket (no login screen). Do you know if I've gotten it right?

I'm checking out http://hotopentickets.sourceforge.net as well. It does have a login, but it's not that pretty, and has only rudimentary time tracking.

Thanks!
Steve Amerige
fatbear

[Moni-Q]

Try Support Logic. I used it for quite sometime before switching to Kayako. I'd recommend it. www.support-logic.com.

[fatbear]

Thanks Moni-Q. I tried www.support-logic.com and happily agree that it is better than any other solution I've looked at so far. It has a clean interface, supports CSS (though it does not easily support multiple templates), has 3 levels of control: admin (for configuration), staff (those people responding to helpdesk tickets), and user (the end customer).

Thanks again for the great suggestion!

By any chance do you know of an equally-good free, open-source billing solution? ;)

Enjoy,
Steve Amerige
fatbear

[alex042]

If you want a helpdesk and billing solution, you might consider phpcoin.

[Adam228]

I found it at www.cerberusweb.com, but it is not a free, open-source solution. They want $100/year (unlimited domains).

Any suggestions for free solutions?

Thanks,
Steve Amerige
fatbear

Well you can only asign one email to the free version

i.e support@yourhost.com

but thats all you really need :P

[TAK]

Check out http://osticket.com/

-TAK

[ThinkSupport]

For free check the helpdesk provided by fantastico in whm/cpanel ...easy to install and use too :)

[niyogi]

https://www.h2desk.com/pmos/

'nuff said. :-)

Roj