Tomsyer Review... Bad

[WebsiteUnited]

Tomsyer.net is by far the worst provider I have ever seen. Seems as if I always turn to the worst...

featureprice, shut down. host4me, shut down. herculeshoter... shutdown.

now Tomsyer has wicked cheap prices as you see on their website, but you get what you pay for. The DC is very slow in support requests from tomsyer, and tomsyer itself is slow!

They love to ignore customers who bug them. I spoke to Tom, the owner, and he said that I was one of his "least important clients." Not to mention that he hung up on my phone call with him the last time we spoke. Hs ie TERRIBLY rude.

Though they have 1800 support, they RARELY are able to take the support call. They are never around, or tom is the only one answering the line.

I suggest NOBODY to go near them. The worst provider on earch.

Overall Rating, 1-10 Scale:

Pricing: 9
Support: 3

[eSupport.org.ua]

I put my 2 cents:

One my customer have dedicated server in Tomsyer. One time he misspell sshd_config and sshd fail. He ask support fix mistake (# string, and replace). After 5! days support reboot him server. Just reboot. Not login and fix.
He again sent ticket. After two!! weeks he recive message - you system look damage, need reinstall. LOL!

Very bad support. Very dummy.

[rasputinj]

Why don't you bypass the middle man and just go to LayeredTech where Tomsyer is reselling them.

[Chad McCan]

Wow, horror stories just keep coming from that place. He should probably just change the name, get a new website and start over :)

[EasyWebDev]

I have a server (a $35/month p3 for running a mud) with Tomsyer.
Admittedly I have only been there a month but my experience of them could not be more different. When I first enquired about an old server for this mudproject I got prompt responses and in the space of two hours (4-5 emails either way) I was happy enough with the box/bandwidth/price that I signed up for it.
I pay offline and popped a cheque in the post to Tomsyer and informed them that it would probably take around four days to reach them from me (I'm in Ireland). An hour later I recieved an email with the ip and root password saying that the server had been deployed to me in good faith of receipt of payment. I did not expect nor ask for service until payment was recieved by them.

Whilst configuring the box I made a typo in my firewall and flushed iptables and locked myself out the box, I submitted a ticket for a powercycle and 20 minutes later got a reply saying it had been taken care of.

Everytime I see stories about Tomsyer its from people griping about support issues. Tomsyer is a budget UNMANAGED provider, all I expect from them is that the power is on, and the network available (an odd request for a powercycle or rDNS pointer, thats it).
I've seen complaining posts on wht from people who signed up for an unmanaged service and have no idea of how to administer a linux box, what the heck do they expect.

Look between the lines at times. Some reputations are deserved others not. From my own personal experience and expectations I could not be happier with the price I pay and service I get from Tomsyer.

Pricing: 10.
Support: What support, its an unmanaged service. For timely responses to issues beyond a clients control, I give an 8.

[tomsyer]

Tomsyer.net is by far the worst provider I have ever seen. Seems as if I always turn to the worst...

featureprice, shut down. host4me, shut down. herculeshoter... shutdown.

now Tomsyer has wicked cheap prices as you see on their website, but you get what you pay for. The DC is very slow in support requests from tomsyer, and tomsyer itself is slow!

They love to ignore customers who bug them. I spoke to Tom, the owner, and he said that I was one of his "least important clients." Not to mention that he hung up on my phone call with him the last time we spoke. Hs ie TERRIBLY rude.

Though they have 1800 support, they RARELY are able to take the support call. They are never around, or tom is the only one answering the line.

I suggest NOBODY to go near them. The worst provider on earch.

Overall Rating, 1-10 Scale:

Pricing: 9
Support: 3

Kevin:

If we are so bad why did you come and order quite a few servers with us recently and send no stop praises?

[dlsweb]

I too am a Tomsyer customer, 2 servers with them.
My experience with support has been very good.
Response time has been good and results have been good.

I am pleased and figure that some people get PO'ed and the negative postings are their payback.
Heck, doesn't it take more energy to payback than it's worth?

[station51]

I've had very good luck with them... but I've had one problem... price changes and dedicated server unavailability.

In my business, I resell dedicated machines and I count on prices to remain somewhat constant at least for a few weeks and for awhile it seemed like prices were fluctuating every few days not to mention almost 2 weeks (I thnk) of NO dedicated servers being available while they redesigned their web site. After nagging, I finally got an email from Emma and got a link to order a server. Which was great.

I think their service is really fast, and I think Tom is a professional... however i do think the planning of dedicated servers should be better and their web site layout should be a little better.

The billing system is another story. When I first signed up, I was logging in with my email address, then later I'm told to log in with a specified login name. To me thats confusing which is why I dont use their super-duper ClientExec. I think its garbage quite frankly. I got my license for it from Tom Syer and it worked sometimes and sometimes not. I finally just stopped using it.

Overall, I give the service an 8 out of 10 because i've had experience with a lot of providers over the years and I'm finally satisfied with Tomsyer. I believe every service will have SOME issues, and for the most part I'll try to work around them... but in the past I've had some that were just incredibly hard to deal with. This isnt the case with Tom Syer.

Anyone (kevin) who has issues with them to the degree you did, including name calling, should consider what you might have done to provoke it :) Sounds like you just had a bad day and decided to try to punish your provider. I recommend trying a few others out there. You wont find better, you'll most likely find a lot worse.

As for layered Tech... I'll give them great ratings as well, because my emails with them have been responded to almost instantly. :)

Thanks,
Bill
Station51 Web Hosting

[station51]

Theres a banana screwing another banana here... :bgw:

how thought provoking ;)

[gaiahost]

thats just it. Tomsyer is not unmanaged nor managed. There is not such thing as MINIMAL SUPPORT. You either offer support or you dont. If a company is going to offer minimal support it means they have children running their staff. As well as that they dont have the knowledge to offer full support. in this case it is true about tomsyer. I called tomsyer's staff rude and my server was shut offline. Then they threatened that if i post it they would charge me double my monthly payment. They did not give me my clients data so i lost $4500 in clients. They tried to refuse to give me my money so i called the bank and had it reversed.. Now they trying to claim that their TOS says i cant call my bank and have it reversed? hah who the **** do they think they are trying to tell me i cant control my bank account?
Tomsyer is by far the worse company EVER. Avoid at all costs, I think tomsyer could very well be the next angelnetworkz situation!

[c_2006]

I was thinking of getting a server from them, But I think I will take the majority's advice and go elsewhere. Im so glad I found this thread before I wasted my money.

Thanks HHO

[Adam228]

Tomsyer and Angel Networks are obviously direct competitors, I acutally came from AN..

I have had a server with Tomsyer for a month now, Initially there was a bind and sql problem with cPanel, I corrected the Bind problem myself, and emailed support about sql, and it was fixed it about 8 hours...

From there my server ran beautifullt with no down time or futher problems.

Now I do have a small problem with payment but Tomsyer is not to blame, the US Mail is..

My advice is Tomsyer (or any un, semi manged server) is not for the newbie or impatient, you get what you pay for. If your looking for support reps to be at your beckoned call then go with a higher priced dedicated server, in short you get what you pay for

[jphilipson]

I cannot believe that companies can care so little for thier customers .. All they serve to do is take customers away from the rest of us that provide good service, and in the long run screw them over.

[Adam228]

Well for low budget people sometimes the low cost, low service proviers are the only option..

[gaiahost]

That is pure bull**** adam. Honestly I am angelnetworkz's former tech admin Jon. I was head of their support team but i broke off now and run my own company doing quite successfull supplying to many of you guys actually. Fact of the matter is you dont get what you pay for. You get what you take. If you go to a company that cares about their customers like my cmpany is focused on. We give you decent prices with decent support. if you go to somewhere like tomsyer who is bent for making a profit your not going to get anything good out of it

[gaiahost]

As well as for the record what is a "newb" is it someone who uses slang and does not know how to speak in english therefor they must use internet slang to make up for the unprofessionalism they have?

Calling people things like that isnt the wisest of them all many of you didnt realize that i am jon and that alot of these tutorials out there that you guys follow i have written, contributed or advised.

[Adam228]

At last I checked most buisness existed to make money, does yours not?

The reason I said Tomsyer and AN were competitors is because at one time the CEO of Angel Networks had in her signature soemthing along the lines "Yes even better then Tomsyer", and honestly Jon I don't see Tomsyer.net network going offline because they neglected there bills, AN support was awesome I will say that, the best I have seen in a while, they were a dedicated staff, and a good one, But It just wasn't possible to keep the level of support and low prices they had and maintain a profit.

To the average person a server is rated upon the cost, Im sure there are many factors that have to deal with that webhosts have to take into account, if you don't have the money then common sense tells you to get the best deal for your money. You don't want to shell out 100.00 a month to a 'nice' company for a p 334 Mhz Server, when you can shell out 100.00 to companies like Tomsyer and AN and get far more.

And Jon you of all people should know to backup your data after what happened with AN...no offense...

The reviews of Tomsyer seem to be either good or bad, there is no in between. They haven't provided the best support, but whenever I had a problem they did help me fix it. Being proffessional has to come from both ends for it to work, nothing licenses the consumer to act like madmen when something happens to there server, things get done alot more efficiently when both sides are proffessional.

[gaiahost]

the whole reason things went offline was not because of neglecting to pay bills. That was just the conclusion that [some people on another board] jumped to. That reason stuck.

<<ADMIN NOTE: Portions of this post were removed and/or edited.>>

[Adam228]

Regaurdless of whether Managed pulled the plug or Santa Clause tripped on a power cord they still went out for a long time...

I'm not here to argue, If Tomsyer wants to argue then hes more then welcome to...

[xAngelx]

The reason I said Tomsyer and AN were competitors is because at one time the CEO of Angel Networks had in her signature soemthing along the lines "Yes even better then Tomsyer

Couple of things I'd like to correct here. #1 Jon was never the "head" of our support dept. He was an AIM support tech, and only one of them.

#2 Adam... I've never had anything like that in my sig. The only comment I've ever made regarding Tom's company was ages ago on WHT when I posted that I'd heard good things about them (think that was well over a year a go). There is no direct competition between AN and Tomsyer nor do Tom and I have ill feelings towards each other. We've never even talked actually. He runs his company and I run mine.

I do not put sales slogans in my sigs anyways. Just my name, URL and the company name and sometimes I include the AIM contacts. Nothing more, nothing less, that is consistent on every forum throughout the net, including my own. I'd never sink so low as to trash another company in my own sig, or even on forums. I spend my time running my own company, not worrying about what other companies are doing.

Speaking of sigs, about time I updated my own lol, just noticed it still has Jon listed

[151Networks]

Donna I see you don't post on WHT anymore? :D

[xAngelx]

Not sure what the smiley face is for. I could get unbanned from WHT easily if I bothered to email them about it. But it doesn't really matter to me, I built AN on it's rep, not on WHT. Knd of tired of WHT anyways, last 10 months or so the whole place seems like nothing more than a place for people to trash each other rather than the useful web resource it used to be.

For a long long time now HHO has been more informative. And I'm sure most people would agree with me on that.

Don't know what to think of WHT anymore... hell I once got banned from there because a mods screen resolution was so low my sig looked longer on his monitor and he thought it violated their rules on how many lines can be in a sig. So I was banned because a mod couldn't afford a decent sized monitor and graphics card lol.

I've been banned from WHT 5 times now, none of which are for any reason that makes sense, hence the reason I was unbanned after questioning it every time. This time I was banned for not responding to all the crap posted there and quite frankly my time is better spent running my business than argueing with the kids posting there.

When WHT returns to it's former self (being a legit web resouce rather than a flame fest provider) I'll consider posting there again. Until then I'm not wasting my time butting heads with the other people posting there that are only interested in jumping on the latest bandwagon and trashing whomever is popular just because they can and hope to get some business from it.

[PiMPaRSeBiSh]

Not sure what the smiley face is for. I could get unbanned from WHT easily if I bothered to email them about it. But it doesn't really matter to me, I built AN on it's rep, not on WHT. Knd of tired of WHT anyways, last 10 months or so the whole place seems like nothing more than a place for people to trash each other rather than the useful web resource it used to be.

For a long long time now HHO has been more informative. And I'm sure most people would agree with me on that.

Don't know what to think of WHT anymore... hell I once got banned from there because a mods screen resolution was so low my sig looked longer on his monitor and he thought it violated their rules on how many lines can be in a sig. So I was banned because a mod couldn't afford a decent sized monitor and graphics card lol.

I've been banned from WHT 5 times now, none of which are for any reason that makes sense, hence the reason I was unbanned after questioning it every time. This time I was banned for not responding to all the crap posted there and quite frankly my time is better spent running my business than argueing with the kids posting there.

When WHT returns to it's former self (being a legit web resouce rather than a flame fest provider) I'll consider posting there again. Until then I'm not wasting my time butting heads with the other people posting there that are only interested in jumping on the latest bandwagon and trashing whomever is popular just because they can and hope to get some business from it.
I agree with you 100%

[rackcheck]

I think the problem is alot of people do not know what they are buying. People buy an unmanaged server and then expect a proactive management team.

Good techs cost money.

For people who need the power on and network on they seem a fairly good provider.

[muphin]

NEVER i mean NEVER use them.
they are the worst resellers i have ever seen, reply instantly to sales questions and takes 5 days to reply to a server down trouble ticket, took me 12 days to get my server up when i ordered it.
i know they have minmal staff but that doesnt excuse them for not keeping the customer aprised on the situation...

they claim they offer techincal support, when all we get is "we dont know what to do, please advise". for 5 days straight AFTER we tell them what to do.

THEY ARE WORTHLESS, if you use them all your going to get is an empty pocket and a lot of grief.

currently i am seeking legal counsel for recovery of costs.

[rick c]

welll i have a server with tomsyer the setup was fast and support was good until about 3 weeks ago and i went for about 3 days with no suport. I checked their site and noticed they where not selling any more. I recieved an email from them with just a subject title 'important notice' and then the body was blank!
I checked the tomsyer site (which looks like a 4 year old designed it with their eyes shut) and found this.

2/1/05

To all Our valued clients,



Over the past year we have seen many changes and experienced exponential growth at Tomsyer.net in both our shared and dedicated server divisions.



With the growth comes many new issues and to be able to continue to support the growth and to provide our clients with the best support and service we have had to make a few decisions that allow us to continue on our current growth path for now and into the future.



The management of Tomsyer.net has made the corporate decision to focus all of our resources, energy, and personnel towards our shared hosting business.



As most if not all Tomsyer.net clients know, we have worked exclusively with Layered Technologies, reselling their server line for some time and we plan on extending this relationship for many years to come.



At this time we will be turning over all of our dedicated server business directly to Layered Tech.



What does this mean for existing Tomsyer.net clients and how will we be affected?



àYou will become a direct client of LT. Your billing and support will be provided directly from LT.



àYour pricing that you currently have will not change nor will your billing date.



àYou will receive an updated SERVER ID (server #) and you will use this along with your base IP for support requests, access to Bandwidth graphs and to access the client resource section and support portal. Layered Technologies will contact you with this information over the next week.



àSales requests, questions upgrades, will be processed by LT sales staff or if there is anything that you need you will contact LT directly, with your Base IP and your SERVER ID.



àWhile the billing Migration takes place, we have converted our Clientexec (Our billing system) to forward any payments made via it Directly to Layered Technologies for credit to the account. Over the course of the next couple weeks LayeredTech will migrate you into their billing system and provide you with all login information.



àIf you have any questions please feel free to contact a Layered Technologies representative at info@layeredtech.com or sales@layeredtech.com or by phone at 1-8666-LTHosting. Support will be handled by Layered Technologies as well, please email support@layeredtech.com for any support requests you may have. Please be sure to include your servers base IP, and if you have already received your LT ID please provide that to them as well. Their online helpdesk which has a lot of valuable information can be located at http://support.layeredtech.com,





What is required from Tomsyer.net clients?



àYou will need to click on the link that is provided to you in the e-mail from Layered Technologies in the next couple days. From there you will need to login to the system, make sure your contact, billing and other details are correct and update your CC or Paypal details at that time.



àFrom then on we are hoping that you enjoy the many additional benefits of being a direct client of LT.



Thank you for all of your dedication over the past year,

Tomsyer, Inc



so now i am a direct client of layered tech and i dont rate their support
so what do you do!!! :eek: :eek: :eek: :eek: :eek:
bugger!
:bonkhead:

[monaghan]

so now i am a direct client of layered tech and i dont rate their support
so what do you do!!!


At least Tom did the decent thing and got the servers transferred to his supplier and kept your service running rather than just closing down the dedicated side of his business.

If you don't like LT, then your only option is to seek another provider.

[rick c]

very true so its not all bad then!

[mojoServers]

LT isn't bad, just that they dont offer phone support.

Tom WAS pretty slow with support. He grew way too quickly and didnt have enough people helping him out.