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View Full Version : Charge-Backs, What do you pay?

DataStreamUSA
08-12-04, 05:37 AM
HHO,

What do you pay per charge-back?
SLH
08-12-04, 05:46 AM
I really don't know, never had one. I guess I should find out in case I ever do though :)
DataStreamUSA
08-12-04, 05:49 AM
SLH,

We pay 25.00 per charge-back :)
SLH
08-12-04, 05:59 AM
hmmm, I think that is what my agreement says, but I will have to dig it up and check. I use PaySystems btw
Corey Bryant
08-14-04, 04:52 AM
A lot of processors also offer retrieval requests for free as well. These help to reduce your chargeback ratio
Spirit Connect
08-14-04, 05:04 AM
Isn't there a visa/mastercard thing we're it's $50 in the local currency of the merchant account?

Never had one in two years, but I believe our 2002 agreement is $50 per charge back as an admin fee.
Host With Us
08-14-04, 05:17 AM
We have a new agreement with worldpay that we are currently setting up. They have a £10 chargeback fee ($18.50)

Not so bad, and we make sure to confirm each order thouroughly before it is activated to avoid chargebacks :)
Ross
08-14-04, 03:24 PM
I've never had a charge back and I hope I never will but I think I pay like $20 or something :-)
Spirit Connect
08-14-04, 04:29 PM
So we're getting ripped off?
DataStreamUSA
08-14-04, 04:30 PM
50.00 per chargeback is alot...
Cow
08-14-04, 07:17 PM
We pay $35 per chargeback. Of course, we don't get any even though we have a Chargeback Defender service. I'm sure it'll come in handy some day (I hope we never have to use it).
Robert
08-15-04, 06:14 AM
When I had my own merchant account it was a $25 dollar chargeback fee, luckily I never got a chargeback because I was did a good checkup on new orders.
dynamicnet
08-16-04, 07:05 AM
Greetings:

$25 when we get a charge back.

Thank you.
Host With Us
08-16-04, 07:33 AM
Originally posted by Spirit Connect:

So we're getting ripped off?

You cant really say your getting ripped off, but you are paying a lot...

There are cheaper providers, but that doesnt mean your getting a worse deal necessarily, your provider may offer something the others doesnt therefore justofying their higher fees...
C&S
08-16-04, 01:22 PM
Chargebacks vary from merchant account to merchant account, and that also goes for third party processors. Just as many merchants pay different discoount rates, the same goes for chargeback rates. It also depends if you have a domestic account vs an international account, or if your chargebacks are very high say 1.5% to 2.0% you may in most cases pay a higher chargeback fee.
billingviews
11-12-04, 01:48 AM
Hi there,

I am involved in an ecommerce store where we have our own dedicated APACS link to our bank. It is a major uk acquiring bank - and chargebacks cost a staggering 15 pound!!

There are ways to not incur these charges though - you just have to build in fraud protection, and cancel or refund suspect fraudulent transactions before the customers refute it to the banks.

Kind regards
Joe Wee
http://www.billingviews.com