Sago Networks DC (Tampa) WOW!!!

[TheNetway]

Hello. HostNetway Internet Solutions is at this moment at the Managed.com facility in San Jose, California. We signed up with one of there resellers, AngelNetworkz. Now, I must say that the data center has been having some network glinches in and out, so me and my partner are now moving to another data center, where is it more dependable, and where the support is great.

Once we posted on HostHideout, we received a PM from one of their representatives, and thank god we did. He gave us a great offer that we just could not sure down, and decided to buy the new server at their Tampa Data Center (Yes, they own there own data centers with 99.999% uptime). We did many speed test with there networks, and it just couldn't even be a competition with the Managed.com facility at all... I mean the speeds are just unbeleivable! Now, I know you may be thinking, 'Well, they uploaded files on THERE server so that it can appear fast", but not in this case. The packets came from the some of the users who have a box with them. No one doesn't seem to talk about this data center much on HostHideout, but I do beleive it is time to look into Sago Networks for those who need a better DC.

Also, the support team is unbeleivable. I sent a test support inquiry at 1:20 AM EDT, and got a reply within 5 minutes! No joke.... meanwhile at AngelNetworkz, it would be about an hour until we got a response, and normally short answeres.

To conclude, if you are looking for a kicking DC with great uptime, reliabilty, the best support team, and great *custom* prices, you should really consider going to them. And you may want to contact there sales agent here on HostHideout too, or just make a Request, and pray that he will see your request. :-D

I beleive it is worth it!!!

BTW, does anyone on HostHideout own a box with them? Can they tell us there experience?

Thanks

[TheNetway]

Anyone?

[tranz]

Whats interesting is that their datacenter is an old supermarket in the back of a shopping center. I'm not saying this is good or bad, just that it was interesting that they took that space and made the conversion.

They are well funded by some big guys with deep pockets too. They are also not to far from the Qwest Cyber Center there in Tampa as well.

There is also another DC provider that is even less talked about and thats www.atlantic.net We have a cage there and have had ZERO network downtime.

[TheNetway]

Wow, can you give me more information just on...... I don't know, stuff about what you hear about them..??

Also, it seems that all the Data Centers that are less talked about are the best. Stange but I must admit that it is true. I mean look at Managed.... support is horible.....and they are having network glinches right now, and I don't mean 'regular'.... they are having them constantly! I have not heard not one bad review on Sago. BTW, I also find it interesting how they are in a super market. Although they are, they still have good speeds, and exceptional services.

Here is a speed test....

http://www.kernel.org/pub/linux/ker...patch-2.6.4.bz2

[tranz]

I have been to the building so what do you want to know?

Also on their site, if you look at the image of the front of the building, that is a typical supermarket type building here in the US.

I'm not discounting them or anything or calling it bad, just figured you might want to know.
You are talking about Sago right? lol or Atlantic?

[TheNetway]

Sago

[HostDaemons]

I have been looking for a server for a while now. I have sent in two emails to their sales team. And I have not had 1 responce yet. These emails were sent on Mon June 28th and Thurs July 1st. I am still waiting on responces. So far they are not sounding that appealing to me right now even though they are like 20 minutes away from where I live. Just my 2 cents though.

[hostcaffe]

Hello,
I think the only downfall is whether or not you can pay via credit card or paypal.. Managed.com is owned by racklogic.com, hence the reason why they are the same servers. But the ping times are usually really high..

I know of various dedicated server companies who offer reliable uptime but pricing is normally the issue. We've been at theplanet now for awhile and have had no trouble at all. And the $199.00 xeons with 0 setup are nicely priced with cpanel only being an aded $25.00.. theplanet also has servermatrix as well with budget servers..

Overall, The best server deals are not made known to the public. You'd need to email Datacenter's like Peer1 or Equinix and ask them to put you in contact with someone who owns servers in their Noc.. Just be sure to inquire about the control panel you are after.

Regards,
Chris

[KualoJo]

Originally posted by tranz:

Whats interesting is that their datacenter is an old supermarket in the back of a shopping center. I'm not saying this is good or bad, just that it was interesting that they took that space and made the conversion.

Yes I visited the DC last July as a backup plan for where we currently are in Tampa. When I was there it was just before all the major works had got under way although they were certainly starting to regenerate the place in a major way. I have to say though, despite it being an old furniture store, they've certainly done a splendid job on it IMO, especially viewing the new pictures they have up now...

[TheNetway]

I would agree!

[TheNetway]

ToxicFusion,

Please e-mail Jason with Sago Sales at jbrozena@sagonet.com

He will give you a great discount.

[Steve]

It actually does look like a food store, like a Grand Union or Shop Rite :p: and I think they want you to know it. Cafeteria Style Co-Location Packages hehe

[TheNetway]

But don't let that fool you. There networks are better than Managed.com it seems now. And support well beats them.

[blutechnologies]

Hey about the thing Managed being owned by racklogic. From what they told me:
-----------------------------------------------
(K.K.)
-----------------------------------------------
The only affiliation Managed.com has to Racklogic is that they are our hardware providers.


Best Regards,
Managed.com

[TheNetway]

LOL, funn thing....

Ever since I made this thread, and told Sago Networks about it, they realize they have a great potential of getting clients on here. I see one of there reps have started posting on HHO.

[tranz]

LOL, Yeah it always works out that way. Sales guys look for every route they can to produce, and thats cool.

I think a company should build up some creditability within the forums first, and not just pop in with a bunch of "this is what we have to sell posts" but then again thats just me.

[TheNetway]

Yup.

[Ross]

I have been looking at atlantic for a while tranz, glad to know they are worth the $$

[tranz]

Ross,

Yeah the BW is a little on the expensive side, but I have had ZERO downtime in the 2 years I have been there.

[Ross]

Tranz,

The only thing that kinda makes me wonder is I sent them an email asking them how long their setup time is and they told me two weeks. Know when a company tells me that it also makes me wonder how long reboots and server repairs are going to be.

[TheNetway]

OMG, that doesn't even sound realistic.... two weeks to setup a server, don't think so. I got mine setup in 8 hours. There is no data center in the world that setups up a server in two weeks.

[Ross]

Tranz,

Also do you know if they'll do any bigger bandwidth packages. I need something at around 300 GB/month and with their costs it might be a little higher then I want to pay?

[boethius]

Originally posted by Steve:

It actually does look like a food store, like a Grand Union or Shop Rite :p: and I think they want you to know it. Cafeteria Style Co-Location Packages hehe

Apparently it was a "Roberds" Furniture Store.

Not sure how they look on the East Coast/Midwest, but the Sago Networks building looks exactly like a Lowe's Home Improvement Center.

[HostDaemons]

I wonder how sagonets gonna fair with this hurricane coming. Hopefully no down time with all the precautions they take.

[rockergrrl]

Yeah the hurricane is going to be lots of fun.... I'm about 45 minutes south of Tampa... And we're going to be on the direct hit end of the hurricane on Friday.

My husband already has the day off from work on Friday - paid, thankfully! We'll be spending a lot of time in our bathroom :(

[tranz]

I'm going to the data center where my cage is. Sits about 10 min from down town Orlando.

[TheNetway]

atlantic?

[sagomatt]

Hello,

Having only recently come onboard, and not having been to the DC ourselves, but watching a recent power issue be resolved within a few minutes last week, I can say that Sagonet definitely has contingency plans in place. There's emergency generators, UPS's, battery backups, and precautionary measures set in place. Multiple points of fiber entry to the building as well as power, should something arise. Having myself lived in S. Florida for 7+ years before moving to PA, I went through every hurricane warning, and only once got one. This of course after boarding up the house with tapcon screws into the walls, pulling everything inside that I could (hot-tub wasn't easy to move). It always seemed to skirt up the coast, avoiding us. I'll go ahead and point out this thread to someone who can better answer contingency plans in the event of an emergency, but I am confident in what I've seen and understand about Sagonet, that we are capable of handling such a force of nature.

Thanks,

[TheNetway]

Thanks for re-assuring us Matt.

[HostDaemons]

I just moved down to Florida and this will be my first hurricane :O.

Im a little nervouse though. So im hoping my box at sago will be just fine. I doubt Id be able to check it anyways because of how shakey the power is out in my area. So who knows whats gonna happen when hurricane comes thru.

[tranz]

Originally posted by kwodem:

atlantic?

Yup, best place to be. Will be up and running. Have pipe going out and tv connection.

[tranz]

Originally posted by sagomatt: Having only recently come onboard, and not having been to the DC ourselves

As Direct Sales for Sago isnt this something you should do so you know what your selling? Just a thought...

[TheNetway]

Matt is actually in FL for a convention right now for about 3 days, then to head on over to Tampa for two days for a visit/tour of the data center.

[Ross]

I wonder how Sago is gonna handle all the latest hurricanes.

[TheNetway]

Well so far no downtime :-). I am not worried about it, they have great equipment to with-stand all this.

[rockergrrl]

Most of the time, the Tampa Bay area doesn't get very many hurricanes. Tropical Storms, sure... hurricanes... not really.

The last Category 4 hurricane that hit this area was over 60 years ago... the last Category 3 hurricane was almost 40 years ago.

The last time we had a Tropical Storm that hit here, was 3 years ago.

In the last 3 years ago, this was the only hurricane that hit the Tampa Bay area.

We're in a good part of the state, where everything misses us (usually goes to the Pan Handle).

I'm sure Sago will do perfectly ok.

[tranz]

Originally posted by Ross:

I wonder how Sago is gonna handle all the latest hurricanes.

Like the rest of us with no problems or downtime.

[pdtampabay]

I have looked into Sago for a few years now. There have always been a few things I didn't like. Perhaps someone who is a customer can enlighten me. I don't sell servers or colo so I am not a competitor. In fact, I have toured the datacenter a while back and still check with them on pricing every once in a while.

1. The network has never seemed to be set up to use more than one provider at once. For example, now, you see Level3 announced in BGP. Before it was GBX and so on... Why don't we ever see a true multi-homed BGP connection? It is ALL Level3 right now. I ask them what they are using and always get an answer that they are going to add this and that - or something like 'we were having problems with x and had to remove it temporarily, but have more than one network connected'

I know they had their wireless system on Cogent when I toured, but don't use that for colo/servers. The main thing is I am wondering what is REALLY there when it comes to the network. Is there real redundancy? Is there more than Level3 for connectivity? Why do they keep switching providers so often?

2. Yes, the datacenter is an old Roberds furniture. My first tour found a smaller room within which was raised a few feet and used as the datacenter. I assume there will be more there now. I recently drove through and it appeared a lot of equipment including a larger generator were out back.

I just keep seeing the same issues come up. Strange power failures and network failures always with a sketchy excuse as to why.

Any thoughts on these concerns?

[tranz]

I just installed a SAN solution for a client there 2 weeks ago. They are still using only Level3, as told to me be the guy giving me the tour.

Was told that they were trying to get in another carrier by trading space for a pop in there for a gige upstream.

Wasnt impressed...

[TotalChoice]

Beware, Sago is single homed.

[datacentercop]

:( They have been for quite some time. It really does pay to do your homework.

Also, if one person seems to be really promoting a particular provider, please ask them if they do any business (or get any kick-backs) with that provider.

It never ceases to amaze me, that for a small discount (or better bandwidth) what some people will do/recommend.

[WireSix-Ryan]

just an FYI, yes we resell Sago services.

LVL(3) and GLBX are announced and we've routed on both so they aren't single homed any longer ;)

[pdtampabay]

just an FYI, yes we resell Sago services.

LVL(3) and GLBX are announced and we've routed on both so they aren't single homed any longer ;)

Does the facility have two or more connections to the internet though from their datacenter? Are they only using a wireless link to 400 N Tampa then have connections to 2 providers? In other words, is there a fail over connection at the facility? Just trying to understand this.

Anyone currently there: have the network issues discussed on their forum and other places from a few months back improved. Issues were packet loss and latency during peak hours of the day and also a few downtime issues.

[WireSix-Ryan]

Sago's datacenter DOES NOT have a wireless link... that would be the dumbest thing ever...

Sago does sell wireless but that is not their backbone. They have diverse fiber paths into the building.

[tranz]

Short Sago story...

It was late one Sat evening, I was there installing 4 servers, 4 fibre channel hba's and a storage array. see previous post.

After a few weeks, the client calls me up and says that they are returning the array and the fibre channel switch.
Sago techs disconnected the servers from the array, we didnt, they boxed everything up and shipped it back to us. Well, we realized that we were missing a fibre channel HBA at a cost of about $1200 each. Called Sago, spoke to tech, havent heard anythin about them finding the HBA card that I now have to return to the vendor.

So, relationship between me and the vendor is great and they are willing to wait. So, next step is to get on the phone with Sago, someone that knows what they're talking about and find the card, ship it to the vendor ASAP.

If that doesnt happen then it has to get nasty with first Sago for uninstalling hardware that neither they nor the client was authorized to tell them to take out, if that doesnt work, then hit up the ex-client for telling Sago to pull out the servers.

Hmmmmm, so lets just say Sago isnt high on my list of the first places to send people if they dont want to be located in our dc in Orlando.

[pdtampabay]

Sago's datacenter DOES NOT have a wireless link... that would be the dumbest thing ever...

Sago does sell wireless but that is not their backbone. They have diverse fiber paths into the building.

I know they are connected to the nearby c/o or POP but also unless I was very uninformed they DO have a wireless link to 400 N Tampa too. There is a monopole tower out back with a few directional microwave dishes (used to be a small tower before) and one points right to Park Tower.
That doesn't mean anything good or bad if they do, but wireless certainly isn't dumb either. It is being implemented and has been in some areas. http://www.necus.com/media/press_releases/template.cfm?DID=1732

http://www.alcatel.com/supercomm/theater/pdfs/ScottDNelson-Wireless_Backhaul_SC2004a.pdf

But the actual number of diverse paths into the facility and the true redundancy of their network connection is what was in question, or at least what I was referring to. Being downtown you are on top of the fiber loop, they are several miles away from downtown, meaning they would require at least 2 diverse connections to different c/o's or POP's from what I understand.

[mojoServers]

I just purchased a cabinet with them - hope it goes smooth!

My experience with foundrynap.com and gnax.net were horrible... wish me luck

[TheNetway]

Dear Mojoservers,

I am doing colo shopping right now (really just looking around right now though) What tye of services did you have with GNAX and FoundryNAP?

Thanks

[mojoServers]

I had a full rack at both of them -

FoundryNAP ripped me $700. I reported them to https://www.ifccfbi.gov, and the BBB. Paypal recovered only $130.

GNAX - I pay for a rack, decide it wont work out. The sales person (erik) tells me I will be prorated for my usage, and I accept. I use it for 10 days, ($200) and then all of a sudden bills me for $450 the entire month.

I ask him why is that - he tells me he was wrong, and he's only passing the message from Jeff. I cant get in contact with Jeff (owner) so I have no idea what to do. If they dont want to cooperate, expect to see an angry post in WHT this week. Any advice is appreciated.

[TheNetway]

Wow, that's itchy. Well I wish you luck with your future dc's that you deal with. :| Also, we are looking at www.Net-Sentry.net they have a GREAT network and also www.ColoGuys.com who we plan on getting space with (website is not up to date with colo pricing, it's actually much cheaper). But then I have a good friend up at Peer 1 who can give me good pricing too (because he's a current customer, so he gets discounted). But yeah, ColoGuys.com is great, plus the owner started the company because every single provider he went with did something bad rather it was the network or just support, so he started it as an alternative from bad services. They are under great management. Just some companies you can look into if you ever decide to collocate again (or expand)

Thanks

[mojoServers]

Hey,
I was looking at netsentry also. Both sago and netsentry seem good, but im sure ill need to have an eastern and western datacenter soon. - hence why im looking at netsentry. (XO, LA)

Jeff's a great guy to work with. If you end up going with them, i doubt youll run into any problems!

[cheeto]

Hi, I was looking into getting 2 dedicated servers with 50Mbit/s unmetered bandwidth, and looking at Sago's prices it looks like sago is the place to go ($599 for 1 dedicated server with 25mbits so with 2 it's about $1200).

I currently have the 2 dedicated servers at some place called idealbandwidth that someone recommended to me, but their customer service sucks, and their network constantly has intermittent problems (like downtime and bad latency). I did some monitoring of their network from a box I have there, and apparantly, I'm on a HUB and am able to sniff other customer's traffic without arp poisoning if I wanted to, I was trying to figure out why there was such bad latency (200ms) to my gateway and I see everyone else's traffic. I dont feel safe with this since the same could be done to me. The only thing is they only charge me 20bucks per mbit/s a month and that's with managed services (which I can do without). Sago is the closest thing I can find for that price.

Does anyone know any alternatives to sago that will provide similar pricing for the requested bandwidth? I'd basically like to see what my options are at this pricing. Btw, the content I'm serving is porn/hosted video galleries.
Thanks

[tranz]

with that type of content you might be hard pressed to find what your looking for. Talk to some of the people you know in the adult industry and see where they are getting servers.

[mojoServers]

Their customer support varies day to day - more people are around on weekdays, but if you submit a ticket or call the phone line (not the 800 listed on their site) you'll get a prompt response.

Kind of slow on other events - like racking server setups, but they arent bad.

[nikko]

I think you should read this story,
it is not finished, but will give you a right picture of what you get when you are at SAGO.
This story is ridiculous, but I've lost my data & my backup and that's not funny for me.

see at http://www.nikkoid.com/sagonet/

Have fun! :uzi:

[SolidHost]

Nikko,

I understand your frustration. I would honestly be surprised if they ever find that exact drive with that exact content (I think that the drive has already been formatted - I don't think that they are/were finding "needle in haste"). Thing that bothers me is the relationship they have with their customers and the way they respond to tickets (yes, Tom does seem to be ok in this story), but this really got me thinking: "NEXT TIME KEEP YOUR BACKUPS ON A SEPERATE DRIVE, OR EVEN SEPERATE SERVER"... What was that all about? Keep it cool...

P.S. If I see a drive like that, I'll call the cops - no worries ;)

Regards,
Milovan Milic
SolidHost, Inc.

[cheeto]

Just an update: I ended up going with Sagonet for my dedicated server needs, it's been a month so far and I'm pretty happy with what I got.
I ordered 2 dedicated servers at 25mbit/sec unmetered dual xeon 2.8ghz 1gig ram, 2x120 gig HD. But strangely I didn't get the servers I ordered... what I did get was...
dual xeon 3.2ghz, 2gigs of ram, and 2x160gig HD for each server. :beer:

I did have an issue with one of their customers stealing my ip causing my connectiong to be unstable, but the network techs handled that and that could happen anywhere.

I'm satisfied

[jubinrr]

I've been with sagonet for a while now(almost 3 months). They're support has been decent(2-3 hours response). However, what I really hate is the reboots. There was one time when they took a record breaking 1 hour to get my server back up. On average it takes 45mins to 1 hour to get a server rebooted.

I'm not trying to bash their company or anything, but those times are quite ridiculous.

[Tamranda]

I've been with sagonet for a while now(almost 3 months). They're support has been decent(2-3 hours response). However, what I really hate is the reboots. There was one time when they took a record breaking 1 hour to get my server back up. On average it takes 45mins to 1 hour to get a server rebooted.

I'm not trying to bash their company or anything, but those times are quite ridiculous.

There Support has been quite well for us so far.

It has been almost 1 year since we are with them.

The Support took around 3-4 hours for a reply in around june-july last year, but the Support has improved tremendously. After the TSC Support Desk was launched we get replies within 15 mins from them & at most it takes around 30 mins :)

[jubinrr]

Well, it really varies sometimes support is slow and other times its fast. How long does it take them to reboot your server? Just try doing it once at midnight and see how long they take.

I've also been waiting for them to put in the APC remote reboots for a while now, they said they were working on it for more than 4 months now.

[drmike]

We signed up with one of there resellers, AngelNetworkz.

Maybe if they had paid their bills.....

*cough*

-drmike

[TheNetway]

That was almost a year ago :)

[tuxman]

I have to say Sago's billing department is giving me a lot of trouble with simply downgrading services... they won't just change the price, insist i pay for a month ahead on $700+ on services they wont even be providing to me.

I'll remove this post or reply once it is resolved. They're support has been generally decent with the exception of billing and payment.

[Silo24X]

I just purchased a cabinet with them - hope it goes smooth!

Wish me luck! :cry:

[dspkable]

I just purchased a cabinet with them - hope it goes smooth!

Wish me luck! :cry:
So tell me how your installation expereince went.

I look forward to anyone else having some comments or opinions about Sago. I'll be happy to assist anyone on HHO's forums and I'll check back here regularly and search for "Sago", if anyone else has any suggestions. I have been with Sago in the Data Center business for several years now and I look forward to being in it many more. Thanks all.

[bitrunner]

For those that might be concerned about hurricanes and such, Sago does have a data center in Atlanta. We don't have much in the way of hurricanes, earthquakes or forest fires here :-)

[~ServerPoint~]

For those that might be concerned about hurricanes and such, Sago does have a data center in Atlanta. We don't have much in the way of hurricanes, earthquakes or forest fires here :-)
You know no one knows for sure where that could happened.